Danny Lafollette

Experience

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  Lucent Technologies

  Jun 1997 - Sept 2001

  Systems Equipment Engineer

  • Served as an IT Technical Consultant and Support Staff for a high-volume productionengineering department. • Administered Servers, workstations and tape backups. Provided single point of contact support for end-users, printers/plotters, software, network, email, voicemail, and remote access. • Designed and implemented various process changes and complex systems integration activities to optimize asset performance and streamline workflow to support dynamic business objectives and supply-chain optimization. Show less

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  IBM

  Sept 2001 - May 2009

  • Assessed the day-to-day Application Compliance Issues. Business and System Controls, Audit Trails, Data Privacy, Separation of Duties (SOD), Disaster Recovery, Service Level Agreements (SLA), Risk Acceptance, and Change Control Management. • Facilitated internal/external SAS-70 Audits establishing an audit ready posture at all times. • Coordinated communications and provided direction and leadership to Application Owners, Business Process Owners, Business Analysts, Business Area Experts, Developers, and Technical Support Personnel on key application and compliance issues. • Led projects to collect, analyze, and document business requirements, then presented analysis to management and supervised the project implementation. • Utilized Excel pivot tables and macros to perform dynamic SOD analysis, then conveyed monthly business metrics to management team. Show less • Directed and provided leadership to an IBM contracted SOX Security/Application Management team that provided ITSM Service Support functions in Configuration Management, Change Management, Incident Management, Service/Help Desk, and Release Management. • Implemented SOX Application Compliance, User Separation of Duties, and Audit Readiness for the 200+ applications. • Utilized HP OpenView to create requests for change (RFC) tickets to resolve and document all work performed during a change, and to provide documented evidence for audit purposes. • Established and documented business controls/compliance processes/application procedures. Served as the Single Point of Contact for both clients and internal delivery groups for information, compliance issues, escalations, and audits. • Managed projects to assist outside vendors in implementing Electronic Data Interchange (EDI) at their sites. Setup vendor accounts and collaborated with the vendors technical support people directly to implement fully electronic means of exchanging invoices and purchase orders. • Monitored the daily EDI transaction logs and corrected SAP IDOC errors, Harbinger IDOC errors, and Critical Treasury errors. Provided hotline support to customers and documented the results for audit purposes. • Supervised an Identity Management/Security Team supporting SOX applications using RACF, Console RACF, UNIX, Oracle, SAP, Windows and Web-based Tools to prioritize and execute tasks to exceed organizational goals and objectives. Show less

  • Application Owner / Controls Owner

    Jan 2008 - May 2009

  • Advisory IT Specialist

    Sept 2001 - Dec 2007
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  IBM Internet Security Systems

  Aug 2010 - Oct 2014

  Level 2 Technical Support Engineer

  • Provided Tier II customer troubleshooting technical support via phone, email, and remote software tools for IBM's intrusion detection, intrusion prevention, firewall, and vulnerability scanning security products. • Developed a deep understanding of IBM's Security Products and answered customer/prospective customer questions about the features and capabilities of those products. • Served as the customers advocate in the product development process by communicating customer needs and wishes to the development and engineering staff, and documented enduser/operation feature improvements and frequent occurring issues into technotes. Show less

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  Fortra

  Oct 2014 - now

  L3 Senior Technical Support Engineer \ Team Lead \ Manager

  • Managed an elite team of support personnel supervising their daily caseloads and escalations. • Provided Tier III customer troubleshooting technical support via phone, email, and remote software tools for Tripwire’s Vulnerability Management, Security Configuration Manager, and SAAS security products. • Executed stakeholder product approvals and managed the escalation process with development. • Advocated for the customer as their dedicated Escalation Engineer as required for fixes, escalations, and product improvements directly with Development, QA, and Engineering. • As the SME, I worked with cross-functional teams to innovate and drive products to the market. Show less