Amalia Addeo

Experience

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  Park Plaza Hotel

  Sept 2014 - Feb 2016

  Individuals, group, VIPs allocation by special requestsRoom balancing and checking OOS/OOO roomsChecking and answering Outlook emailsChecking all TA partners have been charged correctly Following up booking discrepancies with RES Department Ensuring all information are flowing properly among all DepHandling difficult situationsEnsuring professional standards of behavior are enforcedSelection and training staff Show less

  • Reception Supervisor

    Jul 2015 - Feb 2016

  • Receptionist

    Sept 2014 - Jul 2015
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  Artiem Fresh People Hotels

  May 2016 - Jan 2017

  Front Office Manager

  On duty of Front Office operationsCheck all reservations and payments have been processing accuratelyIdentified daily VIPs, doing room allocations and ensuring rooms are checked prior to arrival with all the amenities in placeTo respond professionally and promptly to the queries, complaints and requests to ensure the guest satisfactionFollow up daily the pick-up and OTB in order to grow the revenue with new strategies Stock control and managementCreate all reports and documentations in order to update Head Office Show less

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  NH Hotel Group

  Jul 2017 - Oct 2017

  Reservation Agent

  Assisting and advising customers who may be choosing from different optionsMaking reservations for customers based on their various requirements and budgetary allowancesHelping plan travel itineraries by suggesting local tourist attractions and places of interestProcessing payments and sending confirmation details to customersSorting out any issues that may arise with bookings or reservationsSelling and promoting reservation servicesAnswering any questions customers might have about the reservation processProviding support to customers who may need to amend or cancel a reservationPratical use of SAP Show less

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  Hyatt Centric Gran Via Madrid

  Oct 2017 - Jun 2019

  Assist the Front Office Manager in ensuring the efficient overall day-to-day operations of the Front Desk including Switchboard, Reservations, BelldeskFollow up daily pick-up, rooms inventory, new bookings updates in Opera PMSNight Audit task- check rates, reservations updates, extranet checkingRun daily reports for department, operational departments, Sales & Marketing, General Manager, Department HeadUpselling&Cross-selling program with TSAResponsible for all cash-management issues, balance floats and payroll weekly Responsible for appraisals and performance management of the team Show less Opening team at Hyatt Hotels´s newest brand Creating SOP and precess standardsFunctioning in a combined role of Front Office/Guest Services Agent and ConciergeAssuming the role of Front Office Coordinator on a rotational basisBeing responsible for the pre-blocking, actioning and monitoring of special requests, general and VIP guests as well as their billing; Being the liaise between Housekeeping and Front Office on shift, keep accuracy on availability and rates and assisting with general telephone calls and emails for the hotel Show less

  • Front Office Supervisor / Duty Manager

    Mar 2018 - Jun 2019

  • Host

    Oct 2017 - Mar 2018
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  RIU Hotels & Resorts

  Jun 2019 - Sept 2020

  Assistant / Reception Manager

  Pre Opening Team at Hotel Riu Plaza España in MadridAllocation, inventory balance and room assigmentKeep the team updated about new rates, packages, promotions, processes and sales proceduresFollow up group reservations, arrivals, staying and departuresSolve any discrepancy about reservations in OTAs extranetFollow up all payments from in house guest and from agency via third part form Supervising front desk staff and scheduling weekly rotaScheduling department operations, stock and light bookkepingResolving guest issues and handling complaintWorking with Revenue Department to improve selling and upsellingReporting to Head Office in daily briefing Show less

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  Hard Rock Hotel Madrid

  May 2021 - Feb 2022

  Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head like daily pick-upAssist in Revenue Management tasks such as rate loadingCarry on Reservation & Revenue Manager duties on his/her absenceRates updates according with the strategyIndividuals Reservations and Groups QuoteProcessing payments and sending confirmation details to customers Sorting out any issues that may arise with bookingsSelling and promoting reservation servicesSolve any discrepancy about reservations in OTAs extranetMonthly check of travel agencies’ commissions to be paid Show less

  • Reservations Supervisor & Assistant Revenue Manager at Hard Rock Rock Hotel Madrid

    Jul 2021 - Feb 2022

  • Pre-Opening Reservations Supervisor&Assistant Revenue Manager

    May 2021 - Jul 2021
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  Quentin Hotels

  Jun 2022 - now

  • Cluster Revenue & Distribution Manager

    Mar 2024 - now

  • Assistant Revenue & Distribution Manager

    Jun 2022 - Feb 2024