Advaith Mani

Experience

• 

  JW Marriott

  Jul 2019 - Oct 2019

  Hospitality Management Trainee

  • Served under three diverse departments - Front-Office, Food & Beverage, and Kitchen Bakery to establish solid customer relations and drive improved guest retention• Directly interacted with 60 + customers and maintained daily journals documenting reports on open vs. closed requests to drive a 40% improvement in issue resolution turnaround time

• 

  Sheraton Hotels & Resorts

  Jul 2021 - Aug 2023

  Senior Front Office Associate

  • Demonstrated exceptional customer service skills by managing and interacting with 80+ guests per day, addressing client grievances and special requests• Successfully collaborated with four departments simultaneously during 5+ VIP events and weddings+, seamlessly managing ~500 guests per event• Spearheaded AYS (At Your Service) Operations, accommodating 120+ requests per day with accolades from 50+ guests for exceptional service• Managed front-desk and concierge operations, generated reports, supervised bookkeeping, and conducted effective cash audits and conducted Marriott’s BSA 100% Audit call• Led catering for the entire team of players participating in the 44th Chess Olympiad Show less

• 

  LCBO

  Nov 2023 - Apr 2024

  Sales Associate

  Delivering excellent customer service expectations.

• 

  The Westin Trillium House, Blue Mountain

  May 2024 - now

  Service express agent

  Delivering excellent customer satisfaction levels and co tributing to the hotels guest satisfaction.