Veronica C.

Experience

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  Norkinas

  Sept 2013 - Nov 2013

  Vendor Relations

  Provided temporary sales support, inventory management, and customer service for a Spanish footwear retailer. Assisted customers with product selection, ensured accurate stock tracking, and maintained a high level of service to enhance the shopping experience.

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  Alorica

  Jan 2014 - Jan 2016

  Customer Service Representative

  Provided technical support for a major electronics brand, assisting customers with appliances issues. Guided troubleshooting steps, explained product features, and ensured customers left satisfied. Developed strong problem-solving, patience, and communication skills, turning challenging interactions into positive experiences.

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  Descubre Azua

  Apr 2016 - now

  Secretary General

  Responsible for the organization, documentation, and administrative management of General Assemblies and Board of Directors meetings. My main duties include drafting and safekeeping meeting minutes, organizing meetings, issuing certifications jointly with the President, and managing the entity’s general archives. I also handle communication of resolutions to members, oversee the custody of the institutional seal, and maintain the membership registry. Additionally, I support the preparation of institutional documents and perform other tasks as delegated by the General Assembly or the Board of Directors. Show less

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  Teleperformance

  Oct 2016 - Jan 2019

  Delivered training programs for customer service agents, focusing on service excellence, technical knowledge, and process optimization. Provided coaching and ongoing development to enhance agent performance, improve customer interactions, and align with business objectives. Played a key role in onboarding new hires and up-skilling existing teams. Oversaw and guided a team to deliver exceptional service and meet performance targets. Provided coaching, resolved escalations, and ensured adherence to company policies and quality standards. Collaborated with cross-functional teams to improve processes and enhance customer experience. Delivered high-quality customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Maintained a strong understanding of company products and services to provide accurate and efficient assistance. Focused on delivering a positive customer experience and fostering long-term client relationships.

  • Customer Service Trainer

    Sept 2017 - Jan 2019

  • Team Lead

    Jun 2017 - Jan 2019

  • Customer Service Representative

    Oct 2016 - Jan 2018
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  Custom Intelligence

  May 2021 - Mar 2023

  Data and operations Agent

  I was responsible for creating, analyzing, and structuring data for technology companies, ensuring accuracy and relevance. I engaged directly with businesses to introduce and promote new products, fostering strong professional relationships. Additionally, I managed a high volume of outbound calls to prospective clients, effectively communicating key information and addressing inquiries to support business development efforts.

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  USAID

  Apr 2023 - now

  Human Resources Assistant

  As a Human Resources Assistant at USAID/Dominican Republic, I support HR operations across multiple missions, including recruitment, contracts management, personnel actions, and awards processing. I assist with the preparation and management of Personal Services Contracts (PSCs), maintain HR records, and ensure compliance with US Government regulations. I also perform HR analytics to support data-driven decision-making and optimize HR processes. Additionally, I coordinate recruitment efforts, manage medical clearances, and support various HR programs. Show less