Kimberly Gervais

Experience

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  HCA

  Jan 2008 - Jan 2018

  Manager, Non-Invasive Cardiology, Echocardiography

  HCA 2008-2018Non-Invasive Cardiology Manager | ICAEL Technical Director | Ethics & Compliance Officer (2015-2018)Leading a multifaceted team of 35 professionals and managing a multimillion-dollar budget, we revolutionized the treatment of valvular and structural heart diseases. My redesign of patient care protocols ensured priority patients received testing and results within 24 hours, contributing to a 20% surge in patient volume within six months. Restructuring the cardiac and pulmonary rehabilitation program led to a 20% faster patient enrollment. I cultivated a culture of excellence and significantly improved patient care and hospital-wide ethics and compliance by monitoring and governing OSHA, Department of Health, and state-wide requirements.By emphasizing ethical standards and structured training for the heart program, the non-invasive cardiology team flourished and increased top-line revenue!Beyond the hospital walls, I augmented community relations by co-chairing the American Heart Association Heart Walk. For two consecutive years, I led the team to be the top-performing team among 16 competing hospitals.Echocardiography Supervisor & IAC-ICAEL Technical Director (2008-2014)Revolutionizing how we conducted and recorded echocardiography diagnostics, I steered the transition from a physician voice dictation to a 100% structured reporting approach for the labs at both hospitals.Instrumental in driving significant financial and operational improvements, I spearheaded the redesign of disinfection processes, saving hundreds of thousands in operating expenses. Coupled with implementing SOPs and refining reporting methods, initiated a 20% improvement in patient diagnosis recovery. By establishing protocols for research patients and enhancing the training for technicians, we achieved a 100% compliance rating. Show less

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  Orlando Health Bayfront Hospital

  Jan 2018 - Jan 2022

  Director of Operations

  Bayfront Health St. Petersburg 2018-2022Director of OperationsShaping the operational landscape of the healthcare facility, I refined clinical procedures, boosting patient safety and team performance!Directing operations and financial health for 22 cost centers, I implemented growth strategies for clinic acquisitions and startups. The construction of two clinics led to a significant 20% increase in patient volume, and a reorganization of clinical staff and strengthening the core team accelerated individual effectiveness and eliminated unnecessary operating expenses.Maintaining our competitive edge and raising our high occupancy, I led two renovation projects for the 23,000-square-foot and 6,500-clinics, executing all deliverables on time and under budget.At the onset of the pandemic, I ensured operations remained uninterrupted and fully accessible to patients by quickly adapting to telehealth platforms. My commitment to patient satisfaction and safety is indicative of the 85 NPS we attained and the 20% improvement in metrics.My efforts in streamlining processes and enhancing the efficiency and effectiveness of healthcare providers, elevated patient care, and improved healthcare outcomes were validated when our group earned the patient-centered medical home (PCMH) certification. Show less

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  Florida ENT & Allergy

  Jan 2022 - Jan 2024

  Chief Operating Officer

  Florida Ear, Nose, Throat, & Allergy (FENTA) 2022-PresentChief Operating Officer, FENTA & Division Operating Officer, ENTAAFManaging the multi-specialty practice generating a multimillion-dollar revenue stream, I formulated productive strategy plans to strengthen the company’s outcomes. Humbled to contribute to defining the core values and instilling a culture of accountability and growth, I refined the operational process that added millions of dollars, an 8% increase in top-line revenue, to the allergy service line!Turning unused real estate into revenue-generating hubs was a core example of reducing costs without compromising quality. Our patient satisfaction grew, and our 95 NPS further distanced our brand from the competitive set.Equally committed to the satisfaction of our internal customers, I blended traditional work arrangements, driving a 90% employee satisfaction rating. An effort to enhance training, cybersecurity protocols, and compliance programs led to a 10% decline in annual incidents. Show less

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  AdventHealth

  Sept 2024 - now

  Director of Operations, Cardiovascular Services