Charleen Koh

Experience

• 

  Bachmann Resturant Pte Ltd

  Nov 2014 - Apr 2015

  Part Time Service Crew

  ●Delivered friendly and professional customer service through communicating effectively with customer and staff● Handled great responsibility at times such as dealing with bill payment and also shop opening● Served customers from various nationalities effectively● Dealt with complaints from unhappy customers● Ensured customer’s request are delivered quickly, while paying careful attention to details, such as the temperature of drinks, and food presentation

• 

  Golden Village Multiplex Pte Ltd

  Aug 2015 - Oct 2015

  Part Time Service Crew ( Ticketing )

  • Served customer from different walks of life• Assisted customer with disabilities when climbing the stairs and finding their seats• Maintained cleanliness in the theatre after every movie ends • Ensured that there is no collision between the different movies• Performed theatre check to ensure that there is no issue with the room temperature, movie screening • Dealt with complaints from unhappy customer due to the waiting time• Addressed unexpected situation effectively

• 

  RE&S Enterprises Pte Ltd

  Sept 2016 - Apr 2017

  Part time Service Crew

  • Ensured the cleanliness of the restaurant to maintain a hygienic environment for customer• Delivered friendly and professional customer service• Handled cashiering responsibility at times• Dealt with complaints from unhappy customers• Promoted seasonal menu & restaurant’s rewards card to increase sales

• 

  XTREME Media Pte Ltd

  Sept 2017 - Jan 2018

  Internship

  Production Assistant - Worked on a studio game show titled Hentam Sajalah that aired on Mediacorp Suria Channel - Mainly responsible for props and logistic

• 

  Threesixzero Productions

  May 2018 - Jul 2018

  Internship

  - Took up the role as a Production Assistant for a talk show titled Top 10 Singapore that aired on Mediacorp Channel U- Took up the role as a producer for a 7min short segment video that aired on Mediacorp Channel 8 Link: https://www.youtube.com/watch?v=-JhxpFFGGn0

• 

  New Era Tickets

  Oct 2018 - Jul 2022

  Ticket Service Agent

  Demonstrated effective Communication skill when I was part of the Ticketing Agent Crew for concerts that is happening in Singapore. I handled unhappy patron who failed to get tickets and also effectively communicated with them through phone calls.

• 

  Hype Records

  May 2021 - Jul 2021

  Social Media Intern

  - Conceptualised social media content for client and Hype Record's artiste- Liaised with talents and developed the script for filming Took up the role as a cameraman during filming- Edited the first-cut of the social media content for the client

• 

  Taizjo

  Aug 2021 - Jan 2022

  Content Creation and Marketing Intern