Soumyajit Pal

Experience

• 

  CMS IT Services

  Aug 2019 - Feb 2022

  Technical Support Executive

  Working as a Technical Support Executive and manage 300+ users in all India via remote. Also Stock Management, Team followup and attend conference etc.In West Bengal Commercial Tax I was a Network Layer 2 Engineer so I had some Links under my responsibility. I wasbasically use “WHATSUP GOLD” Software to management the links, check the links and take Actions whenever it’s down or showing ms high. I was communicating to all other Commercial Tax Sites and asked them to Restart the POE and do all other things for First Level Checkup. In UCO Bank I was a Network Engineer Layer 2, I had 100+ links all India basis under my Responsibility. Same As before I use “WHATSUP GOLD” and manage the all links by myself. Also I was check the Network, access the router for shut and un shut router port, and placing ip address, checking source ping form both destination, etc. Also communicate all India UCO Bank Branches for Network issue purpose. In DCB Bank (current project) Desktop support Engineer, Here I’m basically support all desktops and printers and stocks equipment. Configure and maintain several Software [IBM NOTES, MICROSOFT OFFICE and OUTLOOK, BIGFIX, SYMANTEC ENDPOINT, PROXY, etc.]. IT Support given to 300+ Users all India basis.Configure by Remote support (Kolkata and other India) and Physical Visit (Kolkata location only)Management Skills ------Follow-up with Team members for Call Updates,Manage stocks – Keyboard, Mouse, Desktop, network Equipment etc.Communicate with Vendor for Engineer Assign, and stock delivery and laptop and desktop replacement. Show less

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  Wipro

  Apr 2022 - now

  Working as an Identity and Access management engineer, New joiner ID creation, Exit ID Disabled, Microsoft identity manager, multi Factor Authentication, Creation admin and service and RPA IDs. check and update security policies, Manage delegations and access through the Exchange online and active directory portals, working on bulk operation through Powershell. Working for Client Deloitte.

  • Technical Lead

    Apr 2024 - now

  • System Administrator

    Apr 2022 - Apr 2024