Deep Enrich
Samantha Hogan
Book Seller
814 followers
Greater Perth Area
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About me
Customer Care | City of Joondalup | Government Administration
Education
Edith Cowan University
2007 - 2010Bachelor of Arts - BA Social Sciences and International and Cultural Studies
Experience
Pulp Fiction Book Store
Jan 2007 - Jan 2011Book Seller
Angus & Robertson
Jan 2011 - Apr 2011Store Manager
Telstra
Apr 2011 - Oct 2011Effective Floor ManagerTelstra
Feb 2012 - Jun 2016Customer Service & Retail Sales Consultant
Seven West Media
Dec 2016 - Nov 2021Customer Engagement Officer- Subscriber Services
City of Joondalup
Oct 2024 - nowTeam Leader Customer Care (Acting)
Apr 2025 - nowCustomer Care Officer
Nov 2021 - Apr 2025Team Leader Customer Care (Acting)
Oct 2024 - Oct 2024
Licenses & Certifications
- View certificate
Customer Service Foundations
LinkedInMay 2024
- View certificate
Customer Service: Handling Abusive Customers
LinkedInMay 2024 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInJun 2024 - View certificate
Building Rapport with Customers (2022)
LinkedInMay 2024 
How to Deliver Great Service
Australian Institute of ManagementSept 2024- View certificate
Customer Service: Serving Internal Customers
LinkedInJun 2024 - View certificate
Customer Service: Problem-Solving and Troubleshooting
LinkedInMay 2024 - View certificate
Zendesk Customer Service Professional Certificate
ZendeskJun 2024 .webp)
Effective Supervision
WA Local Government Association (WALGA)Jul 2025- View certificate
Serving Customers Using Social Media
LinkedInMay 2024
Languages
- enEnglish
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