Ryne Gray

Experience

• 

  Kroger

  Sept 2007 - May 2013

  Certified Pharmacy Technician(CPhT)

  • Communicated directly with doctors' offices via telephone, fax and email.• Provided friendly customer service at prescription drop-off and pick-up counters.• Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.• Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.• Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Show less

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  RxSafe, LLC

  Dec 2013 - Apr 2016

  Implementation Specialist

  • Organized and implemented robotic automation technology installation projects in a startup environment.• Managed the installation, training, and support for pharmaceutical robotics in chain, independent, hospital, and central fill pharmacies.• Provided exceptional customer service to current as well as potential customers as a member of support team. • Resolved referential integrity issues as they presented themselves in MS SQL Server.• Utilized database queries to create reports per customer request.• Traveled 50-75% in North America, providing on-site implementation training, troubleshooting assistance, and field service and maintenance.• Managed trade shows by setting up equipment, demonstrating technology and keeping track of leads. Show less

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  Qualifacts

  Apr 2016 - Oct 2017

  Implementation Specialist

  •Advised, presented, and supported the configuration of an Electronic Health Record (EHR) that is specific to behavioral health clinics during a 6-month implementation phase.•Delivered configuration and end-user training that drives adoption of and satisfaction with the product.•Conducted implementation training sessions with clients (remotely and at client location) to facilitate interface set-up, application, and configuration.•Facilitated registration process for outside vendor services (Emdeon Claim Batching, eLabs, Dr. First e-prescribing, and others).•Combined knowledge of clinical/billing information systems and clinical/billing practice workflow processes to collaboratively plan and carry out implementation activities.•Prepared simple to complex SQL based reports upon customer request.•Established and maintained strong professional relationships with clients.•Developed and maintained a high level of product and business knowledge. Show less

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  Premise Health

  Oct 2017 - now

  • Conduct discovery calls with providers, clinicians, and other clinic staff to determine how to configure EHR, train on appropriate workflows, and explain the implementation process.• Outline and Develop training materials and act as subject matter expert for Occupational Health Manager(OHM) EHR.• Create and execute SQL queries for problem-solving and investigation for clinics and management.• Organize meetings between site directors, health center managers, and project managers.• Utilize SQL Server to develop and automate complex reports requested by client sites.• Collaborate with members of many different departments to provide solutions for complex clinical issues and workflows.• Assist in the identification and development of reporting, documentation, and training.• Evaluate clinical workflows to match EHR integration. Show less

  • Manager, Clinical Applications & Delivery

    Mar 2020 - now

  • Health Informatics Specialist

    Oct 2017 - Mar 2020