Asal Afshar

Experience

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  BMO Financial Group

  Jul 2007 - Oct 2015

  Senior Customer Service Representative

  As the Senior Customer Service Representative, my responsibilities included:Accurately processing start of day procedures and end of day reconciliation of branch in accordance with Bank Policy and Procedures. Cultivating and nurturing client relationships, providing them with appropriate solutions to their financial needs.Delivering exceptional customer service while efficiently and accurately processing daily banking transactions for both personal and commercial clients.Contributing to the financial performance of branch by meeting sales targets and Net Performance Score, resulting in the branch exceeding 2011 and 2013 targets.Adhering to BMO Financial Group Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislations, regularity rules and requirements, and Bank standards, policies and procedures. Show less

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  Toronto Catholic District School Board

  Jan 2011 - Jun 2014

  Administrative Assistant, Adult Education Progam

  Provide front-line assistance to LINC and ESL students, visitors and instructors in a multi-cultural, multi-faith community. Maintain knowledge of current eligibility requirements for LINC, ESL, SLT and ELT programs, registration process and refer potential students accordingly.Respond to client and community partners inquiries regarding TCDSB programs and services.Input student information and update daily student attendance in HARTs database.

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  Toronto District School Board

  Sept 2011 - May 2012

  Community Support Worker Intern - Model Schools for Inner Cities

  Develop and co-facilitate Baycrest Boys’ Reading and Sports Club, providing mentorship and promoting youth literacy. Responsible for maintaining and updating school resource boards, developing Winter Break and March Break event calendars, and community resource brochures.Provide support to a variety of program initiatives, including Welcome to Kindergarten, Hearing and Vision Screening and SIN Clinic. Assisted with the preparation of School Advisory Council and Parent Academies meeting and Parent Academy Conference. Show less

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  Working Women Community Centre

  Oct 2012 - Apr 2013

  Settlement Counsellor Intern

  Work with supervisor to conduct assessment of client’s needs, strengths and goals.Successfully coordinate with community partners and agencies to organize a variety of informational workshops to address community needs. Provide one-on-one client support and assist clients in completing various application forms such as Residence Questionnaires, Canadian Citizenship, Permanent Resident and Housing Connection applications.

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  CultureLink Canada

  Jun 2014 - Jun 2018

  Leading CultureLink’s youth employment, online training, and crime prevention program, my key responsibilities include: developing and managing our youth employment and training programs/curriculum; creating and facilitating an online community of practice for service providers; establishing community and corporate partnerships; building and measuring program outcomes; tracking program expenditures, producing various wrap reports; and supervising our student and volunteer resources.Some of my achievements in this role include: Contributed to the strategic development of CultureLink’s youth employment initiatives and over $300,000 in new program funding.Successfully developed, coordinated, and facilitated both in-class and online pre-employment workshops on building professional digital profiles, create new-media based resumes and networking skills for over 250 youth and 1400 international online students, exceeding target by 48%.Responsible for the coordination, marketing and instruction of our youth mentorship MOOC, Engaging and Empowering: How to Become an Effective Mentor for Vulnerable Youth, for over 800 Canadian and international participants.Successfully built partnerships with local high schools and community partners to implement YOES programming into their existing pre-employment programs and school curriculum, including Career Studies and Co-op Education curriculum.Developed & facilitated various professional development workshop for front-line workers, including strategies on how assist youth in leveraging digital tools in job search, creative self-marketing, & breaking down employment barriers for newcomer youth. Developed client/volunteer databases and measurement tools to track, maintain and evaluate program outcomes and produced infographic reports for program funders and partners. Show less On-boarded at program inception, I was responsible for the initial development and implementation of the clubs program and activities, including: Utilizing effective outreach and volunteer management strategies to successfully recruit, manage and train program volunteers, including developing online volunteer postings, interviewing and creating and facilitating orientation workshops. Coordinating Emergency First Aid and Fundamental Skills training for program volunteers. Developing client intake form to ensure accurate client and volunteer records and determine community needs for future programming. Researching and incorporating activities to promote physical health and active living among youth, specifically racialized & newcomer youth. Show less As the Program Assistant, I was responsible for the JSW and LSP administrative procedures and workshop logistics, including ordering program supplies, processing invoices and financial claims, organizing and maintain accurate program and client files, setting up workshops and providing general support. My duties included: The instructional design and coordination of the first ever Massive Open Online Course (MOOC) produced by Canadian community agency for over 4000 students. Developing agency-wide measurement tools for LSP program and facilitating a program-wide training for LSP workers in the GTA. Reporting program outcomes, group sessions and client information in IRCC reporting system, internal databases and program demographic and narrative reports. Producing promotional material for agency programs and publication including agency brochure, website, social media sites and annual reports.Successfully organizing, coordinating and promoting 2014 LSP Day event for over 200 participants and Profile Photo Day for over 200 clients, including recruiting volunteers. Show less

  • Program Coordinator/Facilitator, Youth Online Employment Strategy (YOES)

    Dec 2015 - Jun 2018

  • Youth Program Worker, Youth Recreation Club

    Oct 2015 - Jan 2016

  • Program Assistant, Job Search Workshop and Library Settlement Partnership

    Jun 2014 - Oct 2015
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  CivicAction

  Jun 2018 - Jun 2019

  Project Officer, Escalator: Companies and Youth Moving Up

  Supporting the planning and execution CivicAction's Escalator, a cross-sector initiative bringing together private, public and community sectors to tackle the issue of youth unemployment across Ontario.

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  Tridel

  Jun 2019 - now

  Working collaboratively with the Community Relations & Corporate Social Responsibility and BOLT Foundation teams, I manage the fulfilment of the employment, training and education initiatives with Tridel’s partners, such as Toronto Community Housing, Waterfront Toronto and future projects.

  • Manager, Employment & Community Partnerships

    Jul 2022 - now

  • Employment Program Specialist, Corporate Social Responsibility & Community Relations

    Jun 2019 - Jun 2022