Mario Hernandez

Mario Hernandez

Client Care Manager

Followers of Mario Hernandez57 followers
location of Mario HernandezPort St Lucie, Florida, United States

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  • Timeline

  • About me

    Conventional. Realistic. Investigative.

  • Education

    • Augustana College

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      Bachelor of Arts - BA Speech Communication and Rhetoric 2.97

      Activities and Societies: President, Latinos Unidos; Recipient, Intel-X 2000 Wall Street Seminar Award [American Airlines Scholar], Manhattan, NY; Community Activist, Project Now Community Action Center, Rock Island, IL; Recipient, Michael J. Curry Scholarship Award, Office of the Governor of Illinois; Recipient, League of United Latin American Citizens Scholarship Award, Davenport, Iowa. Major coursework included instruction in public speaking, business speaking, classical rhetoric, voice and articulation, interpersonal communication, conflict management and presentations; required strong relational, critical thinking, persuasion and writing skills.

    • Black Hawk College

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      Associate of Arts - AA Liberal Arts and Sciences/Liberal Studies 2.75

      Activities and Societies: Recipient, Non-Traditional Student of the Year Award, President, Association of Latin American Students; Managing-Editor, The Chieftain [Student Newspaper]; Education Specialist/Sports Coordinator-Boys & Girls Club of the Greater Mississippi Valley, Moline; Intern, Community Block Grant Division-Illinois Department of Public Aid, Springfield; Intern, Consumer Advocacy Division, State of Illinois Attorney General's Office, Rock Island; Member/Alumnus, Learning To Lead Institute, WIU, Macomb. Black Hawk College began as Moline Community College in 1946 in the Moline High School to accommodate World War II veterans seeking higher education. Moline Community College was organized into three divisions – Moline Cooperative Extension of the University of Illinois, Terminal Course Division for career training and Adult Education Division for personal enrichment. The college continued to offer transfer, career, and adult education classes, and in 1961 it became Black Hawk College – the… Show more Black Hawk College began as Moline Community College in 1946 in the Moline High School to accommodate World War II veterans seeking higher education. Moline Community College was organized into three divisions – Moline Cooperative Extension of the University of Illinois, Terminal Course Division for career training and Adult Education Division for personal enrichment. The college continued to offer transfer, career, and adult education classes, and in 1961 it became Black Hawk College – the first county-wide junior college in Illinois. The College expanded as neighboring school districts petitioned to join the College district. In 1965, with the passage of “The Illinois Public Junior College Act,” Black Hawk College became part of the state’s system of higher education, committed to offering traditional liberal arts courses, occupational courses, and adult education courses at its campus in Moline, IL. Show less

  • Experience

    • Benjamin Franklin Plumbing, LLC

      Oct 2012 - Apr 2020
      Client Care Manager

      Exacted an attentive listening skill and a reliable ability to resolve issues to 100% customer satisfaction with expert-level appointment scheduling using basic multi-platform IT packages, proprietary customer relationship management software in order to broker professional plumbing services.

    • JENSEN BEACH PLUMBING, INC.

      Jan 2021 - Apr 2021
      Service Scheduling Manager

      Applied a specialized call agent ability to build rapport and empathize with homeowners' plumbing needs with a consistent call conversion rate of 80%.

    • The Home Depot

      May 2021 - Mar 2023
      Sales Associate

      Provided unique needs assessment and sales solution skills to the overall retail warehouse operation success while ensuring a highly-visible and professional trades presence in order to promote a high-multi-task interaction and response with one or more customers at a time.Equipment used: Rolling steps, electric ladders and lifts.

    • Bowman Consulting

      Dec 2021 - Oct 2023
      Computer Aided Design Technician I - Civil Survey

      Prepared electronic drawing change requests for project deliverables and contract documents with timeliness and veracity.

  • Licenses & Certifications