Prasad Kookal

Experience

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  Ozone Group of Companies

  Apr 2008 - Mar 2011

  Desktop Support Engineer

  ▪ Provide Helpdesk Support (Telephonic, web based). ▪ Installing all kinds of device drivers, managing Printers & other peripherals. ▪ Installations & trouble shooting of all Windows Operating Systems. ▪ Internet trouble shooting. ▪ Installing & updating Antivirus. ▪ Configuring MS Outlook. ▪ Network Cable Installation. ▪ Implementing, supporting and troubleshooting LAN.

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  Image Office Technologies L.L.C

  Jun 2011 - Sept 2014

  IT Support Engineer

  ▪ Troubleshooting Hardware problems and get them replaced when required. ▪ Troubleshooting the regular network problems. ▪ Domain joining, profile configuration and installation of updated patches of operating systems, MS - Office release by Microsoft. ▪ Modified User rights and permission, disabling and enabling accounts, file and folder permissions. ▪ Scheduling Backup operations. ▪ Installing and configuring TCP/IP, DNS. ▪ Configuring email clients such as Microsoft Outlook and Lotus Notes. ▪ Installation, configuration & scheduling of Antivirus software on client PC's. ▪ CCTV installation and Structured cabling. عرض أقل

• 

  Rotary Engineering

  Sept 2014 - now

  Senior IT Support Engineer

  • Responsible for managing the issues involved with administering and maintaining corporate, infrastructure, including network connectivity and day to day IT activities & ensures that all IT requirements of a company are fulfilled. • Performs systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses. • Configuration, deployment, and maintenance of desktops, laptops, mobile devices, printers, scanners, monitors, and multifunction devices from leading manufacturers and vendors. • Create and maintain comprehensive documentation for all implemented systems and networks. • Identifies recurring hardware and software problems and recommends plans for prevention and resolution. • Training staff in the use of IT equipment also organizing and maintaining files and records. • Ensures data security and availability through proper backup and verification procedures. • Office 365 administration Support. • End User Desktop & Applications Support. • Ensure that all incidents and requests are accurately recorded with service desk and actioned upon as per SLA. • Liaise with corporate office IT personnel for problem resolution. • Maintain and follow company’s IT asset management systems. عرض أقل