WenJing Chen

Experience

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  Bayang Asset Management

  Dec 2013 - Sept 2014

  Assistant Analyst

  • Responsible for refining morning news reports and flagged important news, alerting management• Updated research reports received from various security companies and composed new reports summarising stock market trends upon closing• Coordinated with institutional clients including internal & external stakeholders to discuss the stock market, industry chain and related data to compile information from various credible sources for reports• Gathered and analysed equity fundamentals data inland A stock market as well as different companies using vertical Bar Chart, annual report and future ambitions• Enhanced the functionality and increased the overall efficiency of researching, gathering data and drafting requirements• Attended meetings with clients and external supplier teams, ensuring all stakeholders are well informed & working cohesively• Extracted, interpreted, and analysed data to identify key metrics and transform raw data into meaningful, actionable information from various forums such as TaoGuBa, Snowball and 55168• Produced written documentation supporting work, reported and presented findings during meetings with management and stakeholders. Show less

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  Shenzhen Worldunion Properties Consultancy Incorporated

  Nov 2014 - Mar 2016

  Investment Analyst

  • Conducted extensive industry/market research & analysis on companies of interest to the organisation so as to evaluate investment viability in order to understand the “as is” within various business areas• Improved the process used by other analysts to select potential investment opportunities thus increasing efficiency and reducing wastage of company resources • Performed financial and credit forecasting on the company in accordance with the organisation’s risk appraisal model so as to generate a comprehensive risk report• Organised team meetings to analyse the risks and prospective advantages/returns of investment project• Identified and proposed new projects to the CEO so as to assist the operations office to align and achieve business goals and requirements• Liaised with internal and external stakeholders so as to obtain the necessary information needed to compile reports/conduct analysis as well as to cultivate & maintain relationships• Analysed the quality of each investment project to determine whether the respective organisations were beneficial to invest in• Utilised data modelling practices to analyse research results in order to make informed decisions before investing in respective organisations. Show less

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  V-AUTH LIMITED

  Jun 2016 - Jun 2022

  Business Operations Associate

  • Facilitated communication and collaboration between business and technical teams as well as external partners to develop a phone authentication app• Organised and conducted meetings and workshops to elicit functional and non-functional requirements of the app, and initiated the project by analysing its cost and benefits• Found an external IT solution team to design the app, and ensured the app met the business goals and user acceptance criteria by acting as a bridge between stakeholders and the IT team• Assisted with testing the app, identifying and fixing errors to improve user experience, and played a key role in putting the app on the Google Play app store• Researched potential markets and identified business opportunities to create business plans for future app development• Conducted gap analysis to identify areas for improvement in existing business processes and systems• Facilitated the development of project plans and timelines, and monitored progress against them• Collaborated with cross-functional teams to design and implement new business solutions, such as software applications or process improvements• Conducted research and analysed data to provide insights and recommendations to improve business performance• Participated in user acceptance testing and quality assurance to ensure the delivery of high-quality solutions• Assisted in the identification and management of risks and issues, and contributed to the development of mitigation strategies Show less

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  Sainsbury's Bank

  Mar 2022 - Jun 2023

  Dispute & Chargeback Specialist

  • Implemented new processes within the dispute department in order to reduce time and resources spent on each case causing £5000+ in losses per month in write-offs to less than £2000 per month including decreasing customer complaints from 200+ per month by over 50%. Plan different trials of process to find out the best way to deliver effectively for the department and improve customer experience.• Take Inbound calls from customer to fulfil customer requirements and make outbound calls to customers to gain information needed for the claim. Analysed case documentation to determine whether the case was valid to raise• Requested sufficient evidence from the customer to support the claim. Sent letters to customers to inform them about a decision of the claim. • Increased the daily target of cases to decrease the number of backlogged cases to minimise organisational loss Show less

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  Others

  Jul 2023 - now

  Business Development Analyst

  • Organise the Risk Management Board (RMB) and present the risk update reports quarterly. Provide oversight of inspection procedures to ensure compliance with regulatory standards. • Collaborate with risk owners to identify emerging risks within the organisation. Develop and implement risk mitigation strategies with the risk owners, and analyse their impact post-implementation. • Act as the main point of contact for risk owners, offering guidance and support on risk management and reporting. Collect quarterly risk updates to compile a comprehensive summary report of all risks. Any risks exceeding tolerance levels will be discussed at RMB meetings to determine optimal mitigation strategies.• Compile and conduct risk-based process audits/internal inspections to assess compliance against internal documentation and national requirements. Assist with external inspections by conducting pre-inspection preparations, creating briefing packs, and coordinating the inspection process. • Participated in, and in some cases led, specific projects and consultations to contribute to the identification and development of business information in support of organisational objectives.• Participate in, and occasionally lead, specific projects and consultations aimed at identifying and developing business information to support organisational objectives.• Carried out an in-depth review of the Force Communication Room (FCR) to identify practices and techniques for enhancing public service. Successfully implemented several changes to the FCR resulting in improved ratings during inspections conducted by HMICFRS. Show less