Prashant Pawaskar

Experience

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  Anunta Technology Management Services Ltd.

  May 2016 - Aug 2017

  Remote Desktop Support Engineer

  Anunta Technology Management ServicesWorking Site : Firstsource soultions Private Limited, Paradigm B-Wing, Malad.Resolving various issues remotely through Team viewer, Symantec PCAnywhere,Managing and resolving tickets through Ticketing tool.Installation and configuration of Citrix Receiver on thin clients and desktops.Resetting user password and unlocking the user accounts.Generating daily reports of user migration and pending/resolved tickets.Computer Hardware troubleshooting, Remote Desktop Support, Remote Troubleshotting, Desktop troubleshooting, Ticket resolution – work and resolve on trouble tickets, handle ticket escalation; Co-ordinating with other teams like Server team, Network team, Incident Management team regarding particular issues. Show less

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  Future Focus Infotech Private Limited

  Sept 2017 - Oct 2018

  Technical Support Engineer

  Working at : Cyril Amarchand MangaldasProject: IBMPayroll company: Future Focus InfotechProviding Support to 800 citrix and normal Desktop users across multiple locationsUser ID creation, Addition of user in OU as per department, Mail id creation in ExchangeProviding share folder access, Configuring mail block policies on Cisco Ironport.Giving citrix access to new users through Active Directory and configuring thinclients and profiles.Monitoring user sessions in citrix server and troubleshooting thin client related issues.Monitoring user sessions in Citrix Studio and Director.Troubleshooting user issues remotely by using Citrix Director and msra.Troubleshooting printer and profile related issues through print server and file server.Performing daily activities, handling ticket management and escalating major issues. Show less

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  JetSynthesys Pvt. Ltd.

  Nov 2018 - Oct 2021

  System Administrator

  Working at: Jetsynthesys Private Limited.Job Title: System AdministratorLocation: Lower ParelRoles and ResponsibilitiesActive Directory managementFirewall Configuration and maintenanceWireless Controller and access point configuration and maintenance.Handling Server Hardware related issue(HP 1650 storages and HP Proliant DL80 servers)Troubleshooting Network related issuesUser ID creation, Addition of user in different OUs as per departmentMail id creation in O365, password reset, Mailbox access, set up forwarder on mail idNew domains and SSL procurement and renewals and managementAntivirus(EPS) server management,Sophos Antivirus Server ManagementManage Engine configuration and maintenance.Handling desktop level calls remotely using Anydesk and TeamviewerHandling Ticketing tool and resolving tickets within SLA. Software installation on laptop and desktopsHandling Software procurements and hardware procurementsVendor management(AMC, Price Negotiation, Licensing)CCTV installation and maintenanceVirdi Access Control system configuration and user managementMail configuration on mobile devices. Show less

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  Accops

  Nov 2021 - now

  1> Managing Accops Products related issues at customer side as working on-site(BFSI Sector).2> Done Migration of AVD and Citrix users to Accops VDI successfully without any issues.3> Managing On-site team(7 Engineers) working as Deputy Team Leader.4> Preparing various reports as per requirement from customers5> Managing and Monitoring all infra and Managing Escalations calls.6> Providing support to close VAPT scans and other compliance issues at customer side.7> Managing GPO for VDI infra and implementing new policies as per new requirements.8> Creating and managing Desktop virtualization and application virtualization ( Azure, Nutanix, VMware)9> managing cloud based VPN gateways.10> As working on BFSI project, handling issues of Finacle, Omni, Finnone, Eforms, FNR, Tableau, intellect and other banking related applications. Show less Working at: Accops Systems Pvt. LtdJob Title: System EngineerConfiguration & troubleshooting on Accops product Hysecure, Hyworks, Hyid, ARS.Providing best technical support to the customers and providing support deliveries under SLAs.Reproduce customer issues and if required, analyzing the root cause, and giving best solution to the customers. Working on VAPT point closure of windows servers. Create and Manage GPO for server hardening and for operational purpose. Publish VDI desktops and application virtualization. Configuration and troubleshooting of Accops Hysecure and Hyworks.Day-to-day troubleshooting with multiple protocols such as TCP/IP, IP, ARP, HTTP, FTP, DNS, DHCPExperience on the AD server, Active directory management, GPO, Firewall Show less

  • Senior Systems Engineer ll

    Apr 2024 - now

  • Senior System Engineer

    Nov 2022 - now

  • System Engineer

    Nov 2021 - now