Jullyson Moraes

Experience

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  Micro Help - MH Santos

  Feb 2007 - May 2010

  IT Support Technician

  Provide thorough and all-encompassing technical support and training services to customers, enabling them to recognize and resolve issues associated with commerce automation software independently. Furthermore, engage in the development of SQL queries to generate comprehensive business reports that aid in strategic decision-making and business growth. This role entails:- Offer prompt and efficient responses to customer inquiries and technical issues related to commerce automation software.- Collaborate with customers to diagnose and troubleshoot problems, guiding them through solutions and best practices.- Conduct personalized training sessions to enhance customers' proficiency in utilizing the software's features and functionalities.- Develop and maintain comprehensive documentation, user guides, and tutorials to empower customers with self-help resources. Show less

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  Spassu Tecnologia

  May 2010 - Dec 2012

  Oracle/MSSQL DBA

  In my role as a proficient Oracle Database Administrator, I was entrusted with a wide range of responsibilities aimed at ensuring optimal performance and stability of the database systems. These responsibilities encompassed:- Database Issue Resolution: I adeptly handled the identification and resolution of various database-related issues and incidents, ensuring prompt and effective problem-solving to maintain uninterrupted database operations.- Performance Optimization: Continuously monitoring and analyzing database performance metrics, I proactively identified areas for optimization. Through the implementation of efficient indexing strategies, query tuning techniques, and resource allocation adjustments, I significantly enhanced database performance and reduced response times.- Backup and Recovery (RMAN): As part of my duties, I implemented robust backup and recovery strategies employing Oracle's Recovery Manager (RMAN). I meticulously planned and executed regular backups to safeguard critical data, while also ensuring rapid and reliable recovery in the event of system failures or disasters.- Database Patching and Upgrades: Keeping the database infrastructure up-to-date was a key focus area. I meticulously planned and executed regular database patches and upgrades, adhering to industry best practices and ensuring minimal disruption to ongoing operations. By staying current with software updates, I enhanced security, improved stability, and unlocked new features for our users.- Defect Resolution and Quality Control: I actively engaged in identifying and resolving critical defects, questionable functionalities, errors, and inconsistencies within database functions, outputs, and content. I collaborated closely with development teams to analyze root causes, design effective solutions, and implement fixes to ensure the highest level of data integrity and reliability. Show less

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  Magna Sistemas

  Dec 2012 - Nov 2013

  IT Support Analyst

  In the realm of industrial automation systems, my responsibilities encompassed the following:- Manage Active Directory privileges, access rights and computer Environment by using Group Policy.- Apply OS (Windows/Linux) patches and upgrades on a regular basis, and upgrade administrative tools and utilities.- Ensure Windows server availability compliance to Service Level Agreements.- Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability.- Provide 24/7 on-call support.My support encompassed a diverse range of areas, including:- Windows Server 2003/2008/2012- Linux Administrator RedHat/Debian- Network configuration | Linux Firewall | Switch | Router- SQL Server 2008/2012 | Oracle 10g/11g- Active Directory- IIS | SharePoint 2010- Windows Cluster/LB- PI System (Osisoft) Show less

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  Spread Tecnologia

  Nov 2013 - Feb 2016

  IT Support Analyst

  In the realm of industrial automation systems, my responsibilities encompassed the following:- Apply OS (Windows/Linux) patches and upgrades on a regular basis, and upgrade administrative tools and utilities.- Assist on planning, design, documentation, configuring, and implementation of various information systems including servers, switches, routers, firewalls and software applications.- Ensure Windows server availability compliance to Service Level Agreements.- Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability.- Provide 24/7 on-call support.My support encompassed a diverse range of areas, including:- Linux Administrator RedHat/Debian- Windows Server 2003/2008/2012- Network configuration | Linux Firewall | Switch | Router- IIS | SharePoint 2013- Windows Cluster/LB- PI System (Osisoft) Show less

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  TO Brasil

  Feb 2016 - Sept 2017

  IT Support Analyst (Team Leader)

  As a seasoned team leader, I thrived in the dynamic role of managing resources and overseeing a wide range of services to ensure that our organization consistently met its internal service-level agreements (SLAs). My primary objective was to drive continuous process improvement, optimizing workflows, and enhancing operational efficiency across all levels. Through strategic planning and effective resource allocation, I successfully aligned team capabilities with organizational goals, ensuring seamless service delivery and maintaining high-quality standards. My ability to anticipate challenges, foster a collaborative work environment, and adapt to changing priorities enabled me to consistently exceed SLAs, contributing to overall organizational success and client satisfactionThe team was tasked with the responsibility of carrying out maintenance, upgrades, capacity planning, and administration of Industrial Automation systems. They were required to investigate, troubleshoot, and resolve incidents and problems within stipulated Service Level Agreements (SLAs). Effective communication was maintained with various entities, including account managers, remote site personnel, and external service providers. Additionally, the team provided round-the-clock on-call support.The team also helped out in many different areas, including:- Linux Administration RedHat/Debian- Windows Server 2003/2008/2012- Network configuration (Linux Firewall, Switch, Router)- SQL Server 2008/2012- Active Directory- IIS | SharePoint 2013- Windows Cluster/LB- PI System (Osisoft) Show less

• 

  Google

  Aug 2018 - now

  Leadership of IT projects, ensuring optimal design and planning:- Oversee the entire project lifecycle, from inception to completion, ensuring that projects align with business objectives and deliver maximum value.- Monitor project progress, identify risks and issues, and implement corrective actions to keep projects on track.- Communicate effectively with stakeholders to ensure alignment and manage expectations.Collaborate and lead peers, vendors, and technical support teams:- Build strong relationships with vendors and other technical support teams to ensure effective coordination and resolution of incidents and problems.- Act as a liaison between IT and other departments to facilitate communication and ensure that IT solutions meet the needs of the business.Advocate for users by identifying problematic user journeys and prioritizing solutions:- Actively seek feedback from users to identify pain points and areas for improvement.- Analyze user journeys and identify opportunities for optimization.- Prioritize solutions that will have the greatest impact on user satisfaction and productivity.- Advocate for users' needs and ensure that their voices are heard in the decision-making process.Develop new tools, processes, and solutions to improve service:- Continuously identify opportunities for improvement and develop innovative solutions to address them.- Develop new tools and processes to automate repetitive tasks and streamline workflows.- Implement proactive measures to prevent problems before they occur.- Collaborate with other teams to ensure that new solutions are aligned with the overall IT strategy.Serve as an internal IT support and consultant:- Perform root cause analysis to identify the underlying causes of problems and develop effective solutions.- Document and share best practices to improve the overall quality of IT support.- Act as a trusted advisor to the business, providing guidance and recommendations on IT-related matters. Show less

  • Technical Operations Manager

    Mar 2024 - now

  • Corporate Operations Engineer

    Aug 2018 - Mar 2024