Bartosz Kwinta

Experience

• 

  Klub Piłki Siatkowej Chemik Police S.A.

  Oct 2014 - Apr 2017

  volunteering volunteering

  • Organizator

    Oct 2016 - Apr 2017

  • Maintenance

    Oct 2014 - Oct 2016
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  Rafal Malujda Law & Patent Office

  Sept 2018 - Sept 2021

  - preparation of legal opinions, draft contracts, pleadings and other documents,- participation in negotiations with clients - Independent performance of lawyer's tasks,- preparation of legal opinions, draft agreements, pleadings,- participation in negotiations with clients,- preparation to act on behalf of clients in administrative proceedings

  • Legal Assistant

    Oct 2020 - Sept 2021

  • Intern

    Sept 2018 - Oct 2020
• 

  Microsoft

  Oct 2020 - Nov 2023

  Microsoft Innovative Educator
• 

  NCR Corporation

  May 2021 - Nov 2023

  Trainer
• 

  FIS

  Nov 2023 - now

  Financial Services Account Associate Specialist

  My responsibilities:Day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients. Managing the workflow, processes and the staff between Poznan, and other offices, in partnership with peers located in the EMEA region. Continually improving the process while keeping key controls top of the mind. Managing staff development, being point of escalation for clients, creating actionable objectives, and providing regular feedback on the progress, ensuring motivation and positive atmosphere within the team. Close collaboration with the leadership group, both locally and globally, on various business improvements projects, related to workflow changes, system updates or other strategic initiatives.The telephone and written answers (email, chat) from everyday to complex inquiries of our customers and consultants. Responding to our customers' problems and finding solutions. Compliance with quality standards, possible control function. Verification of customer orders and, if necessary, corresponding post-processing. Escalation of difficult issues and complaint management. Participation in projects to implement the company's goals and improve certain processes.Ensuring the highest level of service through e-mail and phone to our clients. Providing direct support to the clients and business partners with regards to their operational queries and business initiatives. Taking part in projects related to client service. Recommending and adhering to continuous improvement concepts.My high-level responsibility as SME is to:- provide the Business Documentation team with procedure related information,- to review standardized and location specific procedures,- obtain Management approval / sign off if required,- proactively participate in SME forums,- raise any gaps that you notice that will impact the procedures. Show less