Kristopher Vette

Experience

• 

  United States Marine Corps

  Jun 1997 - Jun 2002

  Corporal

  KC-130 Powerplant Mechanic

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  Securitas

  Mar 2003 - Aug 2005

  Security Officer
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  Visa

  Sept 2005 - now

  Responsible for overseeing the strategic planning and execution of business operations, as well as management of key performance indicators, ensuring operational efficiency, and driving business growth. Involved in key decision-making processes, implementing operational strategies, and monitoring budgets to optimize cost-effectiveness. Also responsible for managing teams, fostering a positive work environment, and ensuring adherence to industry regulations and company policies. Equipped with strong leadership skills, a strategic mindset, and the ability to manage multiple complex projects simultaneously. Responsible of operational teams to ensure:Timely resolution of Mainframe Abends with appropriate escalation.- All issues were addressed and resolved within the SLA timescales, escalating as necessary.- Comprehensive tracking of all Incidents for root cause and trend analysis in Problem Management, liaising with Change Management for permanent resolution.- Accurate, timely, and complete deliverables including routine tasks, assignments, projects, and ad-hoc tasks.- Fostered a collaborative working relationship with Service Desk, Application and Development teams, Engineering, and Vendor specialists.- Ensured adherence to processes, procedures, and standards.- In-depth analysis of Incident Work Info and Change Request Task prior to implementation.Acted as Senior Director delegate when required:- Served as the technical focal point for Senior Management communication.- Represented the team during and senior management meetings, implementation, and problem recovery meetings.- Provided comprehensive Executive Summaries and Business Impact reports to management.- Oversaw day-to-day mentoring of junior staff, providing job training, and coaching.- Provided immediate escalation support for junior colleagues prior to escalating to Senior Management.- Conducted technical analysis and review to drive operational efficiencies and enhancements. Show less Supervises 2nd Level support, resolution, and escalation of Core processing on IBM’s Mainframe environment.Facilitates and develops new processes and WEB based content for departmental use Performs root cause and/or trend analysis for Problem Management for Applications or Development teams for permanent fix Manages the shift to ensure - that the team fixes Mainframe Abends in a timely manner and escalate as appropriate - that all issues are received and completed within the SLA timescales and escalates accordingly and appropriately based on escalation documents. - that all Incidents are tracked for root cause and trend analysis in Problem Management and be dealt with Change Management for permanent fix. - Correct, Timely, and Complete Deliverables: bau tasks, assignments, projects, and other ‘adhoc’ tasks assigned from time to time. - good and coordinated working relationship with Service Desk, Application and Development teams, Engineering, and Vendor specialists - that processes, procedures, and standards are followed - thorough analysis of Incident Work Info and Change Request Task before implementation Provide Senior Manager delegate duties when required - provide as technical focal point for Senior Management communication - provide support and representation during management meetings, implementation and problem recovery meetings - Provide comprehensive Executive Summaries and Business Impacts to management - Manage all major business and application implementation activities with no impact to Service Levels - Oversee day-to-day mentoring to junior staff including job training and coaching - Provide immediate escalation from junior colleagues prior to escalation to Senior Management - Provides technical analysis and review in support of Operational efficiencies and enhancements Show less Responsible not only for understanding both the technical and business impact of operations but ensuring that shift mates understand it as well. Responsible for managing the shift from allocation of duties, coordination among shift mates or with application or development teams, prioritization of tasks, to mentoring in ensuring an efficient shift. Awareness of critical jobs, issues and situations including attendance (participate or drive) on Problem Bridge Calls and capability to assess escalation requirement are a must. The Team Lead is responsible that all Management instructions are adhered and complied 100% and serves as Management focal point on respective shifts. Show less * Proactive analysis of the Visa complex core systems and applications to detect potential problems. When necessary makes preventive corrections. * Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable. * Responsible for second-level problem determination and recovery of the Visa’s Core applications, operating system, and services. * Extensive experience with large server (IBM mainframe) and Tandem Non- stop technologies and architectures in a complex, heterogeneous systems environment. * Strong working knowledge of MVS & Tandem operating systems and related software/hardware. * Run Ad hoc scripts against Tandem database for problem resolution or customer metrics. * Strong ability to understand the Visa applications and the services they provide in relation to the service levels and impacts to Visa’s customers. * Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups. * Experience in working with various technical teams which include application support and engineering teams. * Able to multi task, analyze and diagnose complex issues when working with various support groups. * Strong understanding in Incident, Problem and change management per the ITIL process. * Strong reporting and documentation skills. * Excellent written and verbal communication skills. 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  • Director

    Nov 2018 - now

  • Manager

    Mar 2012 - Nov 2018

  • Lead Operations Analyst

    Oct 2010 - Mar 2012

  • Operations Analyst

    Sept 2005 - Oct 2010