Mazen Alsaedi

Experience

• 

  Al Martan Group

  Dec 2006 - Mar 2007

  Receptionist

  - Greet and welcome guests as soon as they arrive at the office- Direct visitors to the appropriate person and office- Answer, screen and forward incoming phone calls- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)- Provide basic and accurate information in-person and via phone/email- Receive, sort and distribute daily mail/deliveries- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)- Order front office supplies and keep inventory of stock Show less

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  Arab Company for the manufacture of cars and trucks Ltd

  Aug 2007 - Jul 2008

  Customer Service

  - Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policiesTake the extra mile to engage customers Show less

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  Huta Group

  Sept 2008 - Dec 2016

  Administrative Assistant

  - Answer and direct phone calls- Organize and schedule appointments- Plan meetings and take detailed minutes- Write and distribute email, correspondence memos, letters, faxes and forms- Assist in the preparation of regularly scheduled reports- Develop and maintain a filing system- Update and maintain office policies and procedures- Order office supplies and research new deals and suppliers- Maintain contact lists- Book travel arrangements

• 

  Ali Mehde Dail and His Sons for Trading & Contracting Co.

  Aug 2018 - Sept 2018

  Business Secretary

  - Responsible for the office of the chairman of the board of directors and deputy general manager- Answer phone calls and redirect them when necessary- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments- Prepare and disseminate correspondence, memos and forms- File and update contact information of employees, customers, suppliers and external partners- Support and facilitate the completion of regular reports- Develop and maintain a filing system- Check frequently the levels of office supplies and place appropriate orders- Make travel arrangements- Document expenses and hand in reports- Undertake occasional receptionist duties Show less

• 

  Aramco

  Oct 2018 - now

  Working as administrator and technical support Manage all Departments documents.• Issues, receives, tracks, stores and monitors documents using NEOM Procedures to register documents, maintain databases, and produces logs, transmittals, and other reports as required.• Document and coordinates the flow of documents between the department and NEOM Sectors/Departments and other organization.• Leads the document control role to perform accurate and timely processing of all the departments’ documentation.• Ensures that NEOM’s document control Procedures are utilized (e.g., which document numbering system will be used etc.)• Assists with the review and upgrade of NEOM’s document control, management, naming, numbering and revision Procedures.• Completes all necessary training and familiarization with NEOM’s electronic document management systems such as Aconex and SharePoint and others• Performs other duties such as typing, filing, etc. as required.• Performs other duties commensurate with functional level and responsibilities.• Contributes as a team player who is deadline driven and works well with others.• Prepare Excel workbook and Power point presentations.• Good knowledge of SAP system. Show less

  • Sr. Assist Engineer

    Mar 2024 - now

  • Technical CLK Engineer (SMP)

    Oct 2018 - Mar 2024