Febian Lew

Experience

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  Toppan Forms (S) Pte Ltd

  Jun 2004 - Mar 2010

  Assistant Manager, Prepress

  Supervisory role• Oversee the entire operations of Prepress Department• Managed a department of 16 staffs working over 3 shifts 6 days a week.• Innovated and improved on work effectiveness within the department.• Supervised a team of creative designers and assisted in creative artwork brainstorming and production.• Proposed software / hardware upgrades to higher management.• Conducted training for department’s new staffs.• In charged of all software / hardware / network issues and maintenance within the department.• A member of Work Improvement Committee- Brainstormed ideas to improve inter-department work processes to benefit the company’s growthCreative development• Brainstormed new design concepts with Sales and Marketing team on new innovative products.• Engaged in multiple project meetings with external clients to propose design concepts and delivery timelines.• Produced creative design mockups for Sales and Marketing and high profile clientsISO certification readiness• In charged of department’s ISO document for ISO audits- Edited and updated procedure manuals- Prepared department staffs for internal audits and ISO audits- Key personnel for department’s ISO related issuesAchievements• Appointed as Safety Chairman for the company - Organized monthly safety meetings - Review / identify / brainstorm / implement methods to improve company safety• Achieved Excellent Service Award in year 2008.• Successfully rolled out software and hardware upgrades for the department.• Established great working relationship with various department and improved work processes as well as deep understanding of other department functions. Show less

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  XM Asia Pacific

  Jan 2010 - Jan 2010

  Project Executive

  Project management• Project management for Singapore Tourism Board project “YourSingapore.com”YourSingapore.com is a comprehensive website containing all the attractions of Singapore. It consists of events, festivals, foods, tourist hotspots, promotions, arts & culture and many more. It also features a make your own guide section allowing tourists to customize their own holiday trip to Singapore. The main objective of this website is to attract tourists to Singapore with full understanding and knowledge of what is in place for them when they visit.• Liaised and managed multiple project stakeholders to ensure project milestones falls within scope and timeline- External stakeholders (client, vendors)- Internal stakeholders (project team members)• Participated in maintenance and enhancement for project using CQ5 Content Management System.• Created and maintained job trackers to monitor work processes• Attended weekly meetings to feedback and understand on work progresses from internal stakeholdersAchievements• Successfully rolled out various localized versions of YourSingapore.com. • Built excellent relationship with various internal and external project stakeholders, enhancing teamwork and workflow processes. Show less

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  Goldman Sachs

  Dec 2010 - Jun 2013

  Client Event Service Engineer | Client Response Services OSD Agent

  Project coordination• Managed projects like Annual office power-down, office-wide OS clean up and various BCP related projects. • Scope includes calculating ballpark cost, timeline management and vendor management.• Participated in Analog to IPT migration project, Switch migration project and various Move and Change / Restack projects.Provisioning and break fix• See to provisioning requests for telecom, network and cabling, and IPC trading turret.• Assisted in onsite troubleshooting of PC hardware / software, telecommunications products including Blackberry, network and cabling, IPC trading turrets including private wires and global hoot lines. • Maintained inventory for telecom equipment • Performed monthly BCP site checks.• Cross-trained in VC setups and assisted in setting up video conferencing events. • Performed weekly and monthly voice recording checks on IP Phones and IPC trading turrets.• Performed routine voice recording tape change. Show less

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  Shell

  Jul 2013 - Apr 2017

  Trader Support Analyst
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  Shell Energy Singapore

  May 2017 - May 2020

  DLNG Commercial Operator
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  Shell Downstream LNG (Singapore)

  May 2020 - now

  DLNG Commercial Operator