GiGi Roberson

Experience

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  Compass Landing Apartment Homes

  Aug 2012 - Jun 2013

  Leasing Consultant

  Presented features/benefits and closed deals to demonstrate community amenities and pragmatic product expertise to clients' demands. Ensured show-ready conditions by checking model homes. Monitored entire application process and saved deposits in line with company procedures and FH requirements. Prepared lease documentation, received new occupants' signatures and first payments; followed up with tenants on renewal notices. Filled out applications after property tours by encouraging prospective tenants. Kept meticulous records of all correspondence with and from tenants.● Adhered to company's verification procedures by reviewing rental eligibility.● Increased occupancy rate from 54% to steady 67%-71% by delivering best-in-class services.● Assessed maintenance requests and resolved concerns from prospective and current residents.● Collected statistics and information about market competitiveness in area to track effectiveness of advertising.● Updated availability report, including credit check/rental history, and submitted to community manager for approval. Show less

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  Beth Frazer and Associates: Real Estate & Rentals | River Dunes Realty, Inc.

  May 2013 - Mar 2023

  Real Estate Broker

  Steered end-to-end activities associated with receiving, checking, and processing applications for new leases. Engaged with property managers to attract new tenants. Prepared and recorded reports on daily basis focused on current leasing activities. Performed background checks on potential tenants to assess criminal histories and credit statuses as well as offer potential tenants tours of properties. Inspected property conditions prior to move-in, aided with transferring utilities to new residents, monitored tenant move-outs, and submitted necessary work orders for any damages. Coordinated with maintenance providers, housekeeping personnel, and concierge to meet service demands. ● Assisted in company’s boosting total sales volume by 267% compared to year prior.● Expanded properties to company's rental pool inventory by collaborating with potential owners.● Obtained rent and outstanding balances for reservations by prospecting lead for vacation and long-term rentals.● Gathered monthly assessments, rental fees, deposits, and payments to maintain thorough and accurate records.● Deployed advertising and campaign tactics aimed at attracting and retaining customers, as well as increasing sales conversions and bookings.● Spearheaded retention process and support electronic document management platform by auditing files and paperwork to NC REC standards. Show less

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  Victoria's Secret

  May 2015 - Jan 2018

  Sales Supervisor

  Devised and deployed 'Best At Bras' strategies for bra fitting behaviours encouraging multiple bra styles/collections. Processed cash, credit, and check transactions using POS system and cash register. Aided team members in upselling products and services as well as closing sales with customers. Offered effective guidance to employees on management of complicated sales, complex issues, and difficult circumstances. Supervised employees’ performances and review customers' feedback, resulting in increased overall productivity. Established strategic recommendations in accordance with sales operations by liaising with executives. Instructed junior employees based on fulfilling operational and sales goals with proactive strategies.● Ranked as top producer in region after selling 50K+ in sales volume within month.● Attained targeted goals and quotas by using upselling and strategic customer cultivation techniques.● Attracted and retain quality personnel by conducting job interviews and monitoring staff performances.● Improved personal growth and effectiveness on sales floor using continual training and product knowledge.● Boosted sales revenue by building robust relationships with key customers and offering unique in-store experience.● Promoted customer loyalty through programme awareness (Angel Cards and phone/email capture) as well as encouraged add-on merchandise to purchase/return orders. Show less

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  River Dunes Realty

  Oct 2017 - Mar 2023

  Sales Agent

  • Audited files and paperwork to NC REC standards; record retention process and maintain electronic documentation management platform.• Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.• Scheduled maintenance calls.• Handled resident complaints and expedited maintenance requests.• Inspected properties regularly to identify deficiencies and schedule repairs.• Collected monthly assessments, rental fees, deposits and payments.• Conducted apartment tours for potential tenants and answered questions about property.• Reviewed completed applications and assessed household information against file history and program regulations.• Maintained thorough, accurate and compliant records for internal and regulatory audits.• Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends Show less

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  Copper Beech Townhome Communities, LLC

  Feb 2020 - Dec 2020

  Leasing Manager

  Led leasing applicant hiring procedures, encompassing scheduling and conducting interviews, screening, onboarding, and coaching employees. Delivered exceptional training to new employees on company systems, leasing process, and customer service best practices. Conducted files audit against systems to ensure proper execution of lease agreements and update reporting systems as needed (ESA, incentive). Performed weekly market surveys to identify and uncover property rates. Communicated existing and forthcoming tier rate changes with customers and key stakeholders. Acknowledged and addressed all complaints, queries, and requests to confirm resident satisfaction.● Increased 47% pre-lease/occupancy rate last year; team pre-leased reached 95.74%.● Ensured accurate and timely reporting to executives by overseeing application screening and lease execution.● Assured employees’ knowledge regarding FHA and ADA laws, as well as company's lease agreement and policies.● Maximised property traffic, attained leasing goals, and increased resident retention efforts by developing creative sales and marketing strategies. Show less

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  The Cottages of Boone

  Mar 2022 - now

  Leasing & Marketing Manager