Tausif Shaikh

Experience

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  WNS Global Services

  Feb 2012 - Apr 2014

  Sr. Associate
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  ADP

  Apr 2014 - Jul 2017

  Application Support Analyst

  1.Responsible and lead data center major activities like Data center UP and Down incidents.2.LVM creation & modification.3.Maintaining Server to be available 24/7 hrs. to Customer.4.Deployment of EV5 Application on client's server side and performing smoke test.5.Troubleshooting Linux server issues.6.Weekly call with engineering/L2 teams to discuss on pending issues.7.DHCP Server, for automatically IP address assigning with exclusions based on IP address.8.Installation of Application License and new release Patches (Built) on Server.9.Monitor application performance using Splunk and depth log analysis. Show less

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  Arista Networks

  Jul 2017 - Jan 2019

  Technical Solutions Engineer

  1.Monitoring and Provisioning of Wireless devices which includes Sensors and Access Points on the Mojo Cloud Server. 2.Providing Level 1 Support to Customers via Calls and Emails.3. Application support for projects like Comcast Wi-Fi Pro business and WatchGuard Technologies. Ensures that all incidents are managed robustly and effectively and that any business impact is identified and minimized.4. Work with the product management team to continuously evolve the product bases on customer feedback including issues, raised and new feature request.5. Active Monitoring of Cloud Servers through Nagios Monitoring tool Show less

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  Persistent Systems

  Apr 2019 - Jul 2022

  Technical Support Lead

  1. Primary working on handling Virtual/Physical servers related to the project having Virtual Data Center having 10000+ Linux servers.2.Hands on experience on installing, configuring, and troubleshooting of Linux Servers KVM and OPENSTACK3.Troubleshooting of KVM based hypervisors built on various models of HP, Dell and Cisco UCS hardware, using UCS console/Device42 consoles, in coordination with respective hardware. Support vendors.4.Configuration management using Ansible.5.Create and Managed GitHub repositories and permissions, including branching, code-merge and tagging.6. Managing CI/CD Pipeline (GIT /Tomcat /Jenkins / docker).7. Code deployment using Jenkins on Linux servers.8.Creating volumes and managing file systems using Logical Volume Manager (LVM) and extending and reducing the file system using LVM.9.VMs/Instance creation and decommission as per the requirement (KVM / OPENSTACK /AWS).10. Used Grafana, Splunk and AppDynamics dashboards to troubleshoot API related issues.11.Troubleshooting docker issues, Kubernetes, APCAHE/tomcat and Linux servers.12.Managing an existing alerting system such as Prometheus, including overseeing alerts for Linux systems, Kubernetes clusters, and application-level issues in a production environment. Show less

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  Cisco

  Aug 2022 - Nov 2024

  Cloud Engineer

  I am presently working with Cisco (Project: Cisco IOT Control Center and Private 5G). Primary working is to handle Virtual/Cloud servers (having 20,000 + Linux servers and Kubernetes clusters) and support on call issues related to production in 24x7 environment. Worked on lifecycle of VM/Container/deployments/ provision, decommission and API issues.1.Failover to one Data Center to another DC and Handling VMs across 18 Data Centers for Cisco IoT.2.Using Jenkins for the application deploy (Tomcat and Non-Tomcat based apps).3. CICD Pipeline - GIT integration with Jenkins / Maven / Tomcat /Docker /Kubernetes.4. Code Deploymemt using Jenkins on Linux servers.5.OS Performance analysis, optimization, troubleshooting of user issues and server administration.6.Handling OpenStack Tenants creation and Troubleshooting OpenStack VM issues.7. Using Rancher to deploy and manage Kubernetes cluster.8. Using ansible for configuration of VM network, user management in the VMs and various applications in the environment. Customizing playbooks as per the application requirements.9. Managed source code using Git, including creating and maintaining branches, committing changes, and merging code, ensuring efficient development workflows.10.Writing basic shell scripts and basic ansible playbooks files for automation and deployment-related tasks.11. Commissioning KVM and OpenStack VMs using CentOS 7 Linux.12.Created multiple Grafana dashboards for enhanced observability13. Application support. Show less