Jennifer Lloyd

Experience

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  Capital bank

  Jan 1999 - Jan 2001

  Sales

  Unsecured loans sales & processing, Completions Consultant, Collections customer services.

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  Lloyds Banking Group

  May 1999 - Oct 2011

  Senior Mortgage Fraud Investigator

  •Carry out themed reviews on intermediaries and solicitors where potential trends of fraud have been identified. Liaise with other financial institutions including the Financial Services Authority, Solicitors Regulation Authority and other lenders in order to share intelligence. When fraud is confirmed ensure that the relevant authorities are engaged including SIRA, National Hunter, SOCA and CIFAS•Lead investigator into a high profile investigation enabling me to lead teleconference calls with Internal & External organisations. This resulted in the additional removal of 5 professional firms from Group panel, mitigating potential future loss.*An excellent working knowledge of Word, Excel, CIFAS, Hunter II and SIRA. •Sound knowledge of DPA and Money Laundering, including aspects of Proceeds of Crime Act (POCA). •Reviewed Mortgage applications using all fraud defence platforms to identify potential fraudulent activity. As part of each investigation I looked for trends in matches identified to check potential links between cases which has resulted in preventing £11m of fraudulent mortgages.*Senior management support – regularly analysed data and produced reports and presentations in preparation for meetings illustrating outputs and benefits of the team to senior management. Show less

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  HBOS (TMB) Lloyds Banking Group

  Jun 2007 - Jan 2009

  New Business Manager - Mortgage Retention

  •Maintained knowledge of FSA guidelines and regulatory control for making appropriate changes when applicable to induction and ongoing training. •Produced and delivered presentations to the management team on my plans for my business area,•Represented senior management in the Operation committee meetings delivering sales and service achievements.•Proactively took control of the departments workloads identified key issues and concerns, delegated tasks to appropriate resource to develop ideas to reduce faults and subsequently improve customer service and business. This resulted in all staff adhering to guidelines and procedures reducing complaints. •Maintain daily monitoring of individuals and team performance against targets Quality Sales Framework. •Give regular feedback to team leaders and colleagues who fall short of planned targets gaining commitment and buy in for future training and development. •Provide MI to senior management in respect of current and forecast position on request. Show less

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  Agile Group

  Jan 2011 - Jan 2013

  Business Coach

  • Invoicing Clients and chasing outstanding payments.• Developing business plans• Effectively managed their appointments and events. I would set up reminders for the directors and keep up to date with any changes that needed to be made• Project Manage the Entrepreneurship program, developing the process, procedures and tracking documents for the successful implementation of this initiative throughout the UK.• Coaching and Mentoring clients

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  Seasons Blinds and interiors Ltd

  May 2014 - Apr 2015

  Finance Manager

  Plan and prioritise personal sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.Plan and manage personal business portfolio/territory/business according to an agreed market development strategy.Manage product/service mix, pricing and margins according to agreed aims.Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.Record, analyse, report and administer according to systems and requirements Show less

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  Simply Precast Accessories Ltd

  May 2015 - May 2017

  Accounts Manager

  Project work - identifying needs for change.Sage 50 accounts- including sales and purchase invoices, bank reconciliation. profit & loss reporting. Sage pay Pricing.Quality AssuranceBSI 9001Remapping work flow process

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  ASKAM CIVIL ENGINEERING LIMITED

  Aug 2017 - Dec 2018

  Accounts

  Payroll Sage 50Purchase LedgerSage 50

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  L.& W.WILSON(ENDMOOR)LIMITED

  Dec 2018 - Mar 2020

  Administrator
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  C2I Investments Ltd

  Aug 2021 - now

  Accounts Payable Administrator