Ramon Rivera

Experience

• 

  KFC

  Jul 2014 - Nov 2017

  Shift Supervisor
• 

  LA County Library

  Nov 2017 - Feb 2022

  Student Worker, IT

  ● Assist with digitization and scanning of documents such as books, letters, and newspapers● Creating metadata for scanned files using Photoshop and Adobe Bridge● Data cleanup and file management to maintain a clean and accessible PC● Ingest metadata to servers so the data can be uploaded to County Library Website● Assist IT staff to provide hardware and software support to employees

• 

  Fresh Griller

  Dec 2018 - Jun 2019

  Team Member
• 

  California Department of Veterans Affairs

  Mar 2020 - Aug 2020

  Office Technician/ Staff Scheduler

  ● Prepare nursing schedules for weekends to confirm that CDPH standards are met ● Replace sick calls as need to ensure adequate care for California Veterans● Update Schedule360 nursing schedule to ensure employee hours are up to date● Review and track nursing staff’s overtime and time off requests and provide staffing to cover said requests

• 

  SimpleTech, LLC.

  Feb 2022 - Nov 2022

  IT Help Desk Administrator

  • Answer Help Desk calls and provide technical support to different small businesses/clients• Manage support tickets using ticket system• Provide Tier I technical support over the phone and using remoting software, and escalating more serious issues to Tech II support staff• Assist with client installations and projects• Assist with administration of Active Directory, Microsoft 365, Adobe, end-point security and other third-party software for clients

• 

  Los Angeles County Department of Health Services

  Nov 2022 - now

  ● Installs configure, maintain and test computer hardware, software and peripheral equipment● Act as a technical resource to end users and other information technology staff● Troubleshoot, diagnose and resolve moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures● Analyze and make recommendations regarding user support needs or improving customer satisfaction● Lead small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction● Assist in defining and recommending appropriate hardware and software configurations and standards to meet customer needs● Coordinate equipment delivery, software licensing compliance and inventory/asset control. Show less

  • Information Systems Analyst I

    Jun 2024 - now

  • IT Technical Support Analyst II

    Apr 2024 - Jun 2024

  • IT Technical Support Analyst I

    Nov 2022 - May 2024