Thomas O Dwyer

Experience

• 

  Lakeside Restaurant

  Aug 2008 - Sept 2009

  Restaurant manager

  Managing staff and staff rotas, Greeting customers, managing restaurant bookings, ordering stock from suppliers, balancing cash tills

• 

  Amicus Restaurant

  Sept 2009 - Feb 2010

  Waiter

  waiting tables, cashing out customers, closing up restaurant at night

• 

  Laya Healthcare

  Feb 2010 - Sept 2012

  Private Hospital Claims Assessor

  Claims handling, hospital account queries, claims payment, adjustments, reaching SLA's

• 

  CS Healthcare

  Sept 2012 - Aug 2013

  Claims Settlement Adviser

  paying invoices, contacting providers

• 

  Laya Healthcare, Looking After You Always

  Aug 2013 - now

  Responsible for monitoring RPA processes which process 70%+ of monthly claims volumes.Carry out of daily & monthly reporting on high level statistics and analysis of claims dataFeed directly into the companies strategy with regards to claims payment and CX. I lead a team of claims assessors, coaching and mentoring the team, enhancing quality and productivity to meet daily & monthly targets.I deal with internal queries regards to hospital contracts & external suppliers and deal with external provider queries & customers on behalf of the claims dept. I have a proven track record for meeting and exceeding targets monthly within Laya Healthcare. Assessment of claims, innovation, creating efficiencies,

  • Claims Operations Specialist

    Sept 2019 - now

  • Inpatient Claims Team Leader

    Mar 2014 - Sept 2019

  • Inpatient Claims Assessor

    Aug 2013 - Feb 2014