Arjun Balachandra

Experience

• 

  Dell

  Aug 2009 - Nov 2010

  Engineer
• 

  VMware

  Nov 2010 - Sept 2014

  Premier Services Engineer

  · SPOC for some of the ASEAN region Client's. · Hold periodic discussions with Client's to discuss conflicts in environment and existing requests, track the same and create an Area of focus from where the issues are emerging ( SAN / Network / Resource Distribution etc ). Provide Technical training's, Get inputs for product enhancements and features and suggest the same internally . · Escalating and tracking bug reports with CPD , Engineering. Discuss the Vendor Deployments / Site Profile's and provide consultation on area of improvement in the existing design / architecture.Was single point of contact for multiple accounts such as Applied Materials[Singapore] , OneCloud[Internal Vmware], Maybank[Malaysia], Maxis[Malaysia], Chevron[Australia] Show less

• 

  Nutanix

  Sept 2014 - now

  Escalation Engineering team at Nutanix specializes in dealing with high-pressure scenarios / critical cases where focus lies in consistently delivering exemplary technical solutions. In the capacity of leading & managing the Escalations Engineering Members at Nutanix, my focus revolves around high performance team management. The role also involves identifying and fostering emerging talents within the team, contributing significantly to the development of a skilled and motivated workforce. Upholding technical excellence, stringent high-performance standards are set and maintained, nurturing a culture of continuous learning and improvement. The team also is constantly working cross-functionally with Engineering, Sales , PM etc and ensuring the right improvements on a product / process front are identified and drove to closure. There is also collaboration with Global Escalations Engineering Team & active participation is maintained in initiatives aimed at enhancing processes and improving operational efficiency on a global scale Show less Served as the Single Point of Contact (SPOC) for critical issues, consistently delivering exceptional resolutions within critical timelines.Led innovation and project initiatives for product and process improvements & to uphold Technical Excellence for India Team , contributing to elevated standards of performance and efficiency.Fostered collaboration across regions, actively participating in mentoring, identification, and championing of future technical leaders within Nutanix.Drove Global Technology Interlocks by collaborating with Engineering and Readiness TeamsSpeaker at .NEXT Mumbai Represented India Team at Global Staff SRE Summits, actively participating in the exchange of best practices and contributing to the overall efficiency of the Staff SRE Role.This role also included Customer on-site / account / internal sales engagements for critical POC’s / Escalations Show less In the role of Staff Systems Reliability Engineer, demonstrated Technical Leadership by leading critical escalations to successful closure. Engaged actively in critical Proof of Concepts (POCs) and or escalations, demonstrating adeptness in resolving intricate technical challenges. Delivered a presentation at Sales Kick-Off (SKO) in Las Vegas Topic : Troubleshooting Best Practices (Nutanix)Established a holistic Technical Enablement Plan, strategically identifying and nurturing top-tier technical talent within the Support team. This initiative not only acknowledged and cultivated exceptional technical minds but also provided a clear path for their growth and success in technical roles. By laying the foundation for recognising future technical leaders, contributed significantly to the long-term success and technical excellence of the Support team.Additionally, led a project to build an Internal learning and development tool facilitating onboarding and learning process for new hires. Show less Beyond the responsibilities in my previous role, as a Senior Systems Reliability Engineer, significantly contributed to the Support Readiness of critical Nutanix products. This involved actively reviewing product architecture / design documents, providing constructive feedback to the engineering team on potential customer pain points and suggesting enhancements (proactively).Led proactive testing of products before release, ensuring a smooth customer adoption process. This effort included close collaboration with customers and the creation of self-service public KB's/documentation, creating technical deep dive documentations internally to enable SRE's and help them in their troubleshooting of these products thus enhancing overall operational efficiency. Notable products in this initiative include Nutanix Files and Nutanix Cloud Manager Self-Service ( Nutanix CALM).Additionally, designed a structured onboarding program for interns recruited from colleges. This comprehensive initiative aimed to provide a detailed understanding of datacenter's, breaking down components systematically with aligned trainers. Delivering / Overseeing the training & ensured interns were well-prepared for Nutanix troubleshooting. The program continues to successfully onboard interns successfully Show less As one of the Founding Members of the Nutanix India Support Team, played a key role in establishing and growing the Center. Beyond standard responsibilities, initiated the creation of a comprehensive training plan from scratch, ensuring seamless onboarding for new team members. Actively delivered training sessions to new joiners, facilitating their quick ramp-up into various technologies. In the capacity of a Systems Reliability Engineer, demonstrated a commitment to customer success by troubleshooting and resolving issues, improving product through internal testing and issue reproduction, and minimising risks in the field. Additionally, played a pivotal role as Global Lead for over a year in optimising the overall efficiency of the Nutanix Knowledge Base. This involved overseeing strategic enhancements, ensuring a comprehensive and organised repository of information, and fostering a culture of continuous improvement in knowledge sharing across the organisation. Collaborated with development engineering teams to implement changes based on customer feedback with a focus on continuously improving product. Operating on both weekdays and off-hours as needed, consistently went above and beyond to champion our customers' businesses and optimise their use of the Nutanix stack. Show less

  • Sr. Manager Worldwide Support Nutanix

    Aug 2022 - now

  • Sr. Staff Systems Reliability Engineer

    Aug 2019 - Aug 2022

  • Staff Systems Reliability Engineer

    Aug 2017 - Jul 2019

  • Sr Systems Reliability Engineer

    Mar 2016 - Jul 2017

  • Systems Reliability Engineer

    Sept 2014 - Mar 2016