Hitesh Sharma

Experience

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  Rath - N - Rath

  Oct 2010 - Oct 2010

  Volunteer

  Accreditation of all the officials and volunteers.

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  Orange Business

  Dec 2011 - Jan 2023

  · Offering friendly and efficient service to customers, handled challenging situations with ease.· Worked flexible hours across night, weekend and holiday shifts.· Conducted research, gathered information from multiple sources and presented results.· Completed paperwork, recognizing discrepancies and promptly addressing for resolution.· Used Microsoft Office and other software tools to create documents and other communications.· Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.· Improved operations through consistent hard work and dedication.· Tracking the tasks using project management tools like JIRA and Confluence and aiding the team to complete them on time.· Identifying all the stakeholders correctly and working with them to initiate the project, define its goals and get approval from stakeholders.· Working with stakeholders to design multiple solutions and choosing the best out of those for effective implementation.· Make a plan for the project like setting a schedule, establishing the team, determining roles and responsibilities, planning for risks and establishing communication to share the plan.· Execute and complete the tasks by managing their progress, communicating their progress, escalating whenever needed and making adjustments in case of any changes.· Successfully closing the projects by checking all completed tasks, getting confirmation of outcomes, conducting retrospectives, communicating the results.· Exceeded goals through effective task prioritization and great work ethic.· Collaborated with team members to achieve target results.· Worked with customers to understand needs and provide excellent service.· Used critical thinking to break down problems, evaluate solutions and make decisions.· Used coordination and planning skills to achieve results according to schedule. Show less · Prioritizing customer and stakeholder satisfaction for product development.· Managing and prioritizing the product backlog along with deliveries.· Learning the marketing and customer’s need and breaking down epic into user stories.· Translating product manager’s strategies to tasks for development like stories which are actionable.· Serving as liaison between product and development.· Answering all queries raised by development.· Point of contact for all stakeholders.· Create CBA (Cost Benefit Analysis).· Organize regular calls with Business Representatives to understand pain areas and suggest mitigation in terms of automations.· Leading the Business Analyst Team additionally to successfully handle the project.· Worked on Application Programme Interfaces(APIs) to integrate various applications.· Getting the production issues resolved in time for better customer satisfaction.· Arranging retrospective meetings to get feedback on what went well and what did not go well. Show less · Studying requirements, requirement gathering, requirement elicitation and requirement analysis.· Designing solutions and creating transversal solution proposals for transversal projects.· Create & manage Product Backlog /User stories in JIRA and other internal tools.· Design functional solutions with the help of stakeholders like Architects, Developers, Business Analysts and so on.· Solution Validation and Assessment with help of stakeholders.· Reviewing Test scenarios with Quality Assurance team.· UAT documentation and helping stakeholders perform UAT.· Aiding in the UAT process for the customers and users.· Attending scrum meetings to provide regular feedback.· Preparing release notes· Supporting production release deployment.· Helping users with day to day issues and getting them fixed on priority. Show less · Studying requirements, requirement gathering, requirement elicitation and requirement analysis.· Designing solutions/ and creating transversal solution proposals for transversal projects.· Create & manage Product Backlog /User stories in JIRA and other internal tools.· Design functional solutions with the help of stakeholders like Architects, Developers, Business Analysts and so on.· Solution Validation and Assessment with help of stakeholders.· Reviewing Test scenarios with the Quality Assurance team.· UAT documentation and helping stakeholders perform UAT.· Aiding in the UAT process for the customers and users.· Attending scrum meetings to provide regular feedback.· Preparing release notes· Supporting production release deployment.· Helping users with day to day issues and getting them fixed on priority. Show less

  • IT Solution Owner

    Oct 2021 - Jan 2023

  • Product Owner

    Jan 2017 - Sept 2021

  • Business Analyst

    Jan 2014 - Dec 2016

  • software engineer

    Dec 2011 - Dec 2013
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  Union Public Service Commission( UPSC )

  Aug 2018 - Aug 2020

  UPSC Civil Services Interview Appeared

  I've appeared in UPSC civil services interview for 3 times in 2018,2019 and 2020.21

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  Wadhwani AI

  Feb 2023 - now

  Artificial Intelligence, Data Science,Social Good, Research and Solution design.

  • Machine Learning Analyst

    Jan 2024 - now

  • Senior Business Analyst

    Feb 2023 - Jan 2024
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  National Institute of Urban Affairs (NIUA)

  May 2023 - Jan 2024

  AI Consultant

  Working on various projects under the MoU between Wadhwani AI and NIUA.

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  G20 India

  Jul 2023 - Jul 2023

  Special Invitee

  Participated in G20 Mayoral Summit held in Ahmedabad. Where I contributed in design thinking for ESG framework for city governance.acted as representative of the organization and held discussion on possibilities of using Artificial Intelligence and Machine Learning into various aspects of Urban Governance.Participated in workshops and sessions related to Digital Urban Futures for Cities and Cultural and economic development of cities.Had interactive sessions with mayors from the G20 countires. Show less

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  GlobalLogic

  Mar 2024 - now

  Artificial Intelligence Consultant