Bruce Archer, CPCU, AIC, ARM

Experience

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  Royal & SunAlliance

  Jan 1995 - Jan 2000

  Claim Specialist - Direct Handling Unit
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  Marsh

  Jan 2000 - Jan 2002

  Risk Analyst

  Developed tailored policy programs to meet client needs for this leading insurance broker and strategic risk advisor. Facilitated policy placements in all lines, including D&O, E&O, EPLI, and ERISA. Developed new and cemented existing client relationships in manufacturing, media, non-profit and service industries. Managed 22 major clients and $1.5M in revenues.

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  Cunningham Lindsey

  Jan 2002 - Jan 2003

  Branch Manager

  Directed claims operations and supervised claims in six states for this third party administrator. Managed medical, claims and clerical staffs. Streamlined claims handling, eliminating redundant procedures. Created claim inventory reports. Conducted internal file audits.

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  Liberty Mutual

  Jan 2003 - Aug 2008

  Created service plans and standards for specialty risk accounts for this major property casualty carrier. Managed 130 corporate clients in 50 states, with account premiums to $2.5M. Built and maintained strong client relationships. Collaborated with claims, underwriting and loss prevention to resolve client issues. Led customer care, quality, and claim review meetings, ensuring service agreement compliance. Supervised team in handling complex workers’ compensation claims in eight states for Fortune 1000 clients. Developed goals and objectives. Conducted quality and claim review audits to ensure Best Practices compliance. Recruited, hired, and mentored staff. Earned Exemplary Customer Service Award.

  • Service Director

    Jan 2006 - Aug 2008

  • Team Manager

    Jan 2003 - Jan 2006
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  Gallagher Bassett

  Oct 2008 - Aug 2010

  Account Manager

  Serve as client’s single point of contact. Communication liaison between client locations and GB servicing branches. Maintain continuous communication with client to insure all service expectations are identified and maintained. Oversee integrity and delivery of client specific reports and delivery of claim services. Manage, maintain and control assigned account base. Facilitate, maintain and coordinate all aspects of client services.Liaised with clients and brokers, maintaining communications and ensuring that services expectations identified and maintained. Managed integrity and delivery of client specific reports and claims service for 11 clients and $3M+ in revenue. Retained clients 100% and revenues 96%. Show less

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  CorVel Corporation

  Nov 2010 - Jan 2022

  CorVel Corporation is a national managed care firm and third party administrator for work comp and liability claims. From the first notice of injury until the worker is able to return to full or modified duty CorVel is present every step of the way.Our innovative solutions combine claims management technologies with industry-leading medical cost containment services to meet our customers' diverse needs – whether you need a comprehensive work comp program, or unbundled offerings such as bill review, case management or provider networks, CorVel is your partner of choice. . Show less

  • Regional Account Manager

    Apr 2017 - Jan 2022

  • Account Manager

    Nov 2010 - Apr 2017
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  AIG

  Jan 2022 - now

  Claims Account Manager

  The Claims account manager is the key claims liaison between the Client, Broker, AIG claims operations, and underwriting. Based on client needs, collaborates with the TPA in delivering claims service and adhering to AIG requirements. Provides intelligence to the designated claims staff regarding our client’s expectations for claims adjudication. The mission of a CAM is to provide proactive customer service by educating, training, and communicating with our external and internal customers.