Heather Teter

Experience

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  Kalamazoo Symphony Orchestra

  Jan 1994 - Jan 1995

  Marketing and Development Intern

  Supporting the Marketing Director and Development Assistant by designing advertisements and writing copy for newspaper, radio and direct mail. Formulating marketing plans and budget forecasting. Developing mailing lists. Writing Press Releases and Public Service Announcements. Entering surveys and analyzing results. Bulk mailings, and designing and writing a new clerical applicant test.

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  Creative Visuals

  Jan 1995 - Jan 1996

  Marketing Assistant / International Customer Service Specialist

  Setting up a database system for tracking customers and order status. Establishing new accounts in existing and new markets and servicing existing accounts. Streamlining quotation process which resulted in reduction in response time. Creating computer graphics presentations, including slide-shows, overheads, newsletters, brochures, etc. Designing marketing materials and campaigns.

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  Bauman-Krueger Contractors

  Jan 1995 - Jan 1995

  Market Research Intern

  Researching potential customers for a soil and groundwater treatment company by using both primary and secondary research techniques. Developing a database of those potential customers and other significant contacts. Using Freedom of Information Requests to gather information from government sources. Designing an advertisement for a trade magazine.

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  Market Facts

  Jan 1996 - Jan 1997

  Information Center Specialist

  Creating marketing surveys. Link database information to personalize large survey mailings. Creating computer graphic presentations. Helping employees with various computer software programs and projects. Organizing employee computer training classes.

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  The DRG (The Dieringer Research Group)

  Jan 1997 - Jun 2019

  Manage project timelines and internal project teams to ensure tasks are completed and timelines are met on projects. Perform database management and administration using SPSS and Microsoft SQL Server. Transfer data both to and from SQL in various formats (Excel, Access, flat file) and use SSIS to set up repeatable imports and exports. Program market research surveys using WinQuery CATI software as well as web programs utilizing .xml and .asp pages. Tabulate data using WinCross software and SPSS. Manipulate data using SPSS software. Create efficiencies on long term projects. Create custom databases and reports including company financial reports. Document and create training manuals for project tasks. Conduct training sessions for our staff. Mentor and train new employees. Show less Work with clients to manage all aspects of Market Research projects for mail, telephone and web from conception to presentation. Manage an internal project team and develop timelines for studies to ensure goals and objectives are achieved. Monitor and manage projects to ensure profitability. Train interviewing staff on surveys. Create proposals for existing and potential clients. Analyze final data and create and write market research reports based on primary and secondary research findings. Design research questionnaires for a wide variety of industries. Show less

  • Senior Information Specialist/Internal Project Manager

    Jan 2002 - Jun 2019

  • Research Analyst

    Jan 1998 - Jan 2002

  • Information Specialist

    Jan 1997 - Jan 1998
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  HAVI

  Jun 2019 - now

  Leader of the product development process, collaborating with stakeholders, engineering teams, and designers to define the product vision, strategy, and roadmap. Leader of a multinational cross-functional team of offshore developers. Prioritized product backlogs based on business value, technical complexity, and user impact, ensuring the team delivers high-value features and improvements for every release. Created test cases and participated in User testing and QA sessions. Created product documentation, presentations, videos, and training materials to support a successful product launch. Acted as an agile coach for multiple product teams. Provided hands-on coaching and mentoring to Agile teams, Product Owners, and ScrumMasters, enabling them to adopt Agile practices. Show less ScrumMaster for multiple global project teams and act as Scrum Lead to train others to implement agile methodologies. Successfully scale our team from one large scrum team to 6 smaller scrum teams while onboarding 20+ new team members. Organize and lead large scale meetings and presentations. Gather requirements from business users and translate those for the technical team. Create project roadmaps and milestones and ensure team is delivering those milestones on time. Update stakeholders on progress of projects. Evaluate and elevate risks as necessary. Manage change management activities including creating and distributing an email newsletter that has an audience of 1500+ employees. Create online self-service trainings and conduct trainings with stakeholders on projects. Create video trainings and demonstrations. Create process improvements and efficiencies. Manage team SharePoint site in a visually appealing and meaningful way so that stakeholders have easy access to all the information they need in one place. Manage and run community calls with users to keep them updated. Create analytics reports using Power BI, including financial reports to bring visibility to profit and loss at a project level. Show less

  • Product Owner and Agile Coach, Enterprise Data and Analytics

    Nov 2022 - now

  • Senior Business Analyst Enterprise Data and Analytics / Scrum Lead

    Jun 2020 - Nov 2022

  • IT Business Analyst / Analytics Business Partner

    Jun 2019 - Jun 2020