Kim Cornelius

Experience

• 

  Bank of New Zealand

  Oct 1999 - Jul 2003

  Customer Soultions Advisor 2IC

  • First point of contact for customer inquiries• Sales of insurance and transactional services• Assisting with team training and communication of new products or services.• Top home loan sales 2 months in a row• Implementation of new Welcome greeting through the IVR system.

• 

  Armourguard Security

  Jul 2003 - Oct 2011

  National ATM Helpdesk Manager

  Oversee daily operations in a small call center. Manager of up to 10 staff this included• Recruitment, delivered training and developed training materials• Account billing and reporting• Sound HR experience in coaching and managing the performance of each team member• Creating new KPI’s to encourage and motivate staff• Payroll• Heath and Safety reporting for the company

• 

  Salmat - Woolworths

  Nov 2011 - Mar 2016

  Woolworths Everyday Rewards is a well know Australian rewards brand that have outsourced their 50 seat center to Auckland.• Team Management• Centre Recruitment• Performance management and development of agents• QA and Call Calibration• Sound HR experience in coaching and managing the performance of each team member• Client reporting• Maintain Client Relationship and ethics• Covering for CCM when required Manage a team of up to 13 agents. Woolworth's Everyday money (Credit Card) is a well know Australian brand that has outsourced their 40 seat center to Auckland.• Team Management• Centre Recruitment – head count 40 plus• Performance management and development of agents• QA and Call Calibration• Sound HR experience in coaching and managing the performance of each team member• Client reporting• Maintain Client Relationship and ethics• Cover for CCM when required

  • Senior Team Leader

    Sept 2014 - Mar 2016

  • Team Leader

    Nov 2011 - Sept 2014
• 

  Self employed

  Sept 2015 - now

  Subject Matter Expert
• 

  Cornelius.NZ Ltd

  Dec 2020 - now

  CEO Public Relations