Frantz C.

Experience

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  Northwest Airlines

  Oct 1990 - May 1998

  Power Plant Test Cell Engineer,A320, 757, 727, 737, 717-200, DC9, MD80, L-1011 TriStar Certified

  Provide engineering support for test cell processes and technical issues during testing of the PT6, JT15D,JT8D, PW2000, PW500, CFM56 series engines. This includes resolving technical issues, monitoring trends in test cell/engine performance, coordinating test cell calibrations and upgrades (software, hardware, etc.), maintaining control program for test cell equipment (inventory, periodic maintenance schedule, etc.), maintaining engine test procedures and test configuration control.Document technical data generated to substantiate assigned projects, consistent with product and regulatory requirements. Analyze problems or difficulties and recommend/execute actions to be taken. Make recommendations for test cell periodic maintenance improvements or operational improvements including substantiating tests and analyses.Ensure compliance with FAA regulations, established policies and procedure, ISO 9001, Engine Manual and customer requirements.Analyzes complex engineering designs and design changes to determine maintenance/repair requirements, procedures and instructions; influences product designs and processes to ensure supportability and maintainability; develops and uses fault isolation procedures and techniques; creates systems theory descriptions to ensure common understanding of systems and components. The Maintenance Engineer also conducts engineering analyses to verify the accuracy of maintenance/repair data; develops and provides technical solutions to customers; evaluates customers' maintenance operations; develops procedures and techniques to allow users to maintain and repair products; provides input, changes and authors in various airplane maintenance documents such as the Fault Isolation and Reporting Manual, Aircraft Maintenance Manual, Illustrated Parts Catalog, Standard Wiring practices Manuals, and others and participates in organizational activities that influence the Aerospace Industry. Show less

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  AirTran Airways

  Jan 1998 - Mar 2000

  • Responsible for continuous monitoring of the maintenance status of aircraft in line operations by close communication with Maintenance Planning, Line Stations, Flight Crews and Flight Operations. • Manages out of service aircraft activities• Manages short term scheduled maintenance activities• Ensures proper use and interpretation of company GMM and other related company procedures• Reviews and audits log pages for proper MEL/CDL usage and deferral process• Manages and controls the deferred maintenance process which includes:o Correct MEL/CDL usage.o Issuing control numbers and expiration dates to field personnelo Ensures proper tracking is maintained to avoid over-flying approved deferral limits o Ensures Deferred Items (DI) are corrected in a timely manner o Processes MEL extensions as required for approval by Chief Mechanic and Chief Inspector• Coordinates and schedules ground time, manpower and parts at Line Stations to correct maintenance discrepancies.• Provides technical expertise to assist in troubleshooting and fault diagnosis aircraft systems.• Completes the management reports of fleet performance • Ensures all aircraft delays are properly coded• Coordinates on call maintenance at all stations. • Performs other duties as assigned by the Manager Maintenance Control. Show less Plans, coordinates, directs, and/or performs engineering assignments involving specifications for, and design changes or alterations to aircraft, engines, systems, components, and field or shop equipment; investigates and analyzes project requirements and operating problems and develops recommended solutions to meet company governmental safety and performance standards including Minimum Equipment List (MEL). Evaluates, selects and packages maintenance requirements to meet mandated airworthiness standards. Evaluates new service bulletins and airworthiness directives for applicability and cost-effectiveness and makes recommendations to program team for incorporation into the maintenance and inspection program. Maintains configuration control of aircraft records via a computerized maintenance database and tracking system. Schedules tasks to support airworthiness requirements while incorporating operational requirements. Interfaces with OEM representatives and customers on various maintenance requirements-related matters. Produces contractually required reports on aircraft/engine status on a routine basis. Ensures accuracy of all data before publication to customer. Employee will be required to provide oversight to a field team at a specified location in regards to aircraft record keeping and requirements. Show less

  • Maintenance Controller

    Jun 1998 - Mar 2000

  • Power Plant Engineer and Technical Analyst

    Jan 1998 - Jan 2000
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  Bombardier Transportation

  Jan 2001 - Feb 2004

  Field Service Engineer - Amtrak Acela High Speed Train Rail Projects

  • Applying advanced knowledge and skills and industry acceptable practices and procedures to install, maintain, and repair Roche Diagnostics’ equipment • Identifying and analyzes the most complex problems and repairs where possible or escalates to a higher level when repairs are not possible • Monitoring customer equipment performance • Responding to the most complex service and customer issues. Serves as a lead technical expert for field service staff • Providing second level support within region including phone support to lower levels in need of troubleshooting guidance and expertise • Researching and responding to complex equipment issues • Serving as an internal resource for lower level field service staff • Providing technical and customer service skill training and mentoring • Traveling with lower level Field Service Support Specialists to provide individualized on-site training and skill assessment • Recommending areas for improvement (i.e. instrument knowledge, troubleshooting skills, customer relationship skills and priority management) • Maintaining a highly developed knowledge of specific products platforms and functions as a lead when new products are launched • Working closely with the sales organization to aid in instrument placements ensuring successful installations and highly satisfied customers • Responsible for ensuring maximizing customer satisfaction with Roche equipment and related products • Demonstrating mastery in establishing and managing customer expectations regarding service provision • Promoting effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base • Managing customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality • Completing and documents all service related activities and is compliant to all company quality procedures and guidelines Show less

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  Alstom Transport

  Jan 2004 - Jan 2008

  Alstom Rail Car Quality Assurance Manager - WMATA 2000/3000/6000 Series Rail Car Projects

  Control and interpretation of customer requirements and issuance of necessary instruction for conformance to these requirements. Attain waivers to requirements when they are not in the best interest of the customer of Alstom Transport.Assure that functional, economical part quality plans and manufacturing instructions are developed and communicated to the affected functions or departments within Alstom and its suppliers.Assure that product inspection instructions are developed and issued and properly implemented. Assure that the product meets the customer/Alstom Transport requirements.Assure that all nonconformances relating to quality systems and products are evaluated, dispositioned, and that positive corrective action is taken. Further, that nonconformances are communicated to the customer when appropriate.Assure that appropriate communications occur between Alstom Transport and its customers and suppliers on all quality related matters.Provide technical guidance, communicate effectively and work in close liaison with Sales, Engineering, and Manufacturing on all group projects, and with Purchasing in connection with purchased materials and services.Perform quality related experiments/statistical studies and coordinate problem-solving, quality improvement activities.Audit systems and procedures as a member of the QA audit team.Develop solutions to complex problems that require the regular use of ingenuity and creativity. Problems typically require considerable technical insight and must be approached through a series of complete and conceptually related studies, are difficult to define, require unconventional or innovative approaches, and sophisticated research techniques. Show less

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  Washington Metropolitan Area Transit Authority (WMATA)

  Jan 2009 - now

  Senior Reliability Engineer and Performance Analysis

  Establishes program to monitor reliability performance of rail equipment systems against predetermined goals and monitors overall system failures and corrective actions in general to identify critical failure modes. Provides routine, timely and effective engineering analyses and recommendations towards improvement of these systems. Provides assistance to maintenance personnel on reliability issues and corrective actions to improve system performance and attain reliability goals. Coordinates recommendations with engineering initiatives and recommends further initiatives based on reliability and performance analyses. Develops and implements analytical methodologies for reviewing reliability and warranty data and makes recommendations relative to data contained in WMATA maintenance databases. Develops, implements, and monitors effective warranty methodologies and reporting systems to ensure contractors/vendors meet all warranty requirements. Proposes, develops and prepares comprehensive pertinent and necessary reports to apprise management of the status of assigned systems and their reliability and maintainability ratings as they relate to the Authority's system goals. Participates on reliability/maintainability field assessment committees and task forces. Provides direction to the Warranty Management Specialist in execution of the warranty management program(s) for rail car and component contract procurements. Supervision of warranty management program may include recommendations for applicant selection, disciplinary actions, grievance resolution, and appropriate training. Show less