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Hernan Moisés

Hernan Moisés

Technical support

Followers of Hernan Moisés212 followers
location of Hernan MoisésCordoba, Córdoba, Argentina

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  • Timeline

  • About me

    L2 Support Engineer | Ciklum

  • Education

    • Ministerio de Educación

      2018 - 2018
      Plan 111Mil Programación

      Activiteiten en verenigingen:-Active participation in the PLAN 111Mil program (Object oriented Java, Software development and SQL Database). This program is developed and endorsed by the “Ministerio de Educación y Ministerio de producción de la Nación”. Official Certification pending.

    • Ministerio de Educación

      2018 - 2018
      Plan 111Mil Programacion

      Activiteiten en verenigingen:-Active participation in a 111 Mil related Workshop focused on entrepreneurship. We studied and run proyects using SCRUM methodology. It was carried out at the Ministry of Industry, Commerce and Mining of the Province of Córdoba in 2018.

    • Instituto Santa Teresa de Jesús

      2008 - 2013
      Grado en Humanidades Colegio Secundario

    • Universidad Nacional de Córdoba

      2014 - 2015
      Abogacía

      Activiteiten en verenigingen:I was a member of the Organizing Commission for the Conference of Cultural Relations between Brazil and Argentina in the 19th century, of the UNC Law School. (June 2014).

    • Universidad Tecnológica Nacional

      2016 - 2025
      Ingenieria en Sistemas de Información Tecnología de la información

      Currently attending

  • Experience

    • Autónomo

      Apr 2016 - Aug 2020
      Technical support

      Private initiative providing IT support for personal clients and small businesses building andsupporting PCs, servers and small networks.

    • DXC Technology

      Aug 2020 - Jan 2023
      Unix Administrator

      Patching services both manually and with automation tools (ansible), RedHat 6, RedHat 7, Solaris 10, Solaris 11.Repetitive tasks scripting.Problem solving and Incident managements with Snow Ticketing tool.Help providing day-to-day support on RedHat and Solaris servers.

    • Softtek

      Jan 2023 - Jan 2025

      ● Coordinated with teams during critical hardware failures and outages related to infrastructure.● Led incident response teams to ensure timely communication and updates.● Kept stakeholders, management and affected teams informed about the latest progress towards resolution.● Facilitated documentation for post-incident reviews.● Identified root causes relevant to the team’s area.● Implemented solutions to prevent future occurrences.● Ensured incidents were resolved within SLAs. Minder weergeven ● Monitored hosts and network devices actively.● Created and updated cases with vendors for hardware replacements or critical scheduled changes.● Managed and updated tickets assigned to BigPanda queues to include relevant information such as slack conversations, Jira tickets, documents or external vendor tickets.● Hands-on experience with New Relic and Logic Monitor for observability on networkdevices, environmental sensors and servers, ensuring operational consistency.● Expertise in handling and resolving incidents by following structured runbook procedures per approved process.● Experienced in identifying hardware failures and coordinating replacements or upgradesthrough vendors. Minder weergeven

      • Jr. Incident Manager

        Jul 2024 - Jan 2025

      • NOC Support

        Jan 2023 - Jan 2025

    • Ciklum

      Jan 2025 - now
      Middle Support Engineer

  • Licenses & Certifications

    • CIP English Certificate

      Universidad Nacional de Córdoba
      Sept 2019

    • Professional Testing Master

      Universidad Tecnológica Nacional BA
      Sept 2022
      View certificate certificate

    • Rol Actual del Ingeniero en Sistemas

      Universidad Tecnológica Nacional
      Apr 2018