Daraksha Usmani

Experience

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  Annik Technology Services

  Sept 2006 - Jan 2008

  Quality Assurance Executive

   Roles and responsibilities include :-• Worked on Six Sigma (DMAIC) Projects as team member.• Assisted in Tracking, monitoring and reporting of all CTQ’s.• Prepared the Process Dashboard• Prepared the test cases for Online Surveys• Tested the surveys logically and textually• Data and Quota checking• Tracked and monitored the defects• Interacted with the development team to resolve the issues• Interacted with the client for External QC

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  WNS Global Services

  Jan 2008 - Oct 2013

  WNS is a leading global business process outsourcing. Its Consulting & Professional Services Vertical involves market research, financial research, and business research and data services. In addition to this the secondary research and shared services which involves market intelligence, spend data analysis and sourcing support is also one of the strongest forte of WNS. Roles and responsibilities include:-• Identify key operating areas (CTQs). Drive Improvement projects/activities across WNS- Consulting & Professional Services (CPS) Financial Research• Investment Banking Processes• Reverse mortgage processes Business Research Merger & Acquisitions Processes Market Research Market Survey Programming Analytics Processes Creation of Marketing models High End Insurance analytics• Initiating Innovation drive and identifying projects under Innovation and enhancing innovative capacity of WNS.• Driving Six Sigma (DMAIC) Projects.• Imparting Trainings on Lean Six Sigma, Yellow Belt, ISO basic and Advanced Awareness.• Identifying areas of Process improvements with the help of methodologies like six sigma, Lean, Kaizen etc.• Track, monitor and report all CTQ’s.• Document Process Dashboard and variation statistics (As per report structure)• Analysis support on staff performance based on data with area of development.• Working as Internal Auditor.• Involved in internal and external audits.• Responsible for project related documentation and record keeping.• Perform Compliance checks as per ISO standards for the teams. Show less

  • Assistant Manager - Quality

    Jan 2012 - Oct 2013

  • Quality Assurance Leader

    Jan 2008 - Dec 2011
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  Cognizant Technology Solutions

  Nov 2013 - now

  • Change And Release Manager

    Dec 2017 - now

  • Associate Operations Manager

    Nov 2013 - now