EL MAHI (DRISS)

Experience

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  Maroc Telecom

  Sept 2001 - Oct 2006

  NSS Support Engineer

  - Manage a Regional Mobile Switch Centre. - Improve team performance by mentoring, training, and motivating in order to facilitate cooperation.- Identify key project team members and define roles and responsibilities- Interpret Performance Reports is a part of the proactive fault management assessment of the mobile Network.- Conducted and supervised various activities in line with the projects scope and supplier contractual agreements.- Trained new recruits and provided knowledge transfer- Maintenance level 1 & 2 and support Team Leader.- QoS, Fault Handling and resolution. Show less

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  Alcatel-Lucent Enterprise

  Jun 2013 - Jan 2016

  Senior Project Manager

  - Delivery of contracts in time according to contracted scope, Project Implementation Plan (PIP), quality and financial baseline including scope management and customer satisfaction.- Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.- Responsible for driving project deliverables in support of maximizing customer satisfaction and revenue recognition.- Organizes the set-up of the overall leads of the project team and assigns project roles & responsibilities to individuals.- Provide management support to various Projects Managers, Rollout Managers, Technical Projects Managers, Project team, Contractors, Subcontractors…- Obtains progress reports from all business groups on weekly basis and updates the customer accordingly.- Ensure any variation to the project scope is clearly recognized and approved, define resource forecast requirement plans and ensure that allocated resources are compliant with project execution and optimize staff utilization.- Provide appropriate reporting, anticipate risk and evaluate related financial and customer satisfaction impacts and Set up corrective action plan and manage risks mitigation.- Respond to escalated project risks, including scope/feature creep issues and Propose management plan for project reserves and contingencies. Show less

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  Nokia

  Jan 2016 - now

  Program Manager

  - Responsible of IP & Optical Projects/Programs Governance and lead contract administration (order management, billing and payment…).- Responsible for the overall projects success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance.- Responsible for driving project deliverables in support of maximizing customer satisfaction and revenue recognition.- Support the team to develop and tune its project execution strategy, define the governance responsibility, delivery of contract in time according to contracted scope, Project Implementation Plan (PIP), quality and financial baseline including scope management and customer satisfaction.- Analyses the Project Contract, confirms scope, contractual issues and validates risk assumptions.- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.- Manage Delivery escalations, conduct project reviews and provide the necessary Project Metrics (eg Effort to date, Estimated Cost to Complete, Estimated effort at Completion), ensure Project closing and report the full KPIs and milestones defined in the reporting tool.- Provide appropriate reporting, anticipate risk and evaluate related financial and customer satisfaction impacts and set up corrective action plan and manage risks mitigation. Show less