Josue Rodriguez

Experience

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  Tata Consultancy Services

  Oct 2013 - Dec 2016

  • Leveraged established enterprise processes and best practices to ensure smooth and reliable deployments.• Implemented automated scripts for diverse web applications running on both Unix and Windows Servers.• Proactively monitored server states to identify potential issues before they escalate into critical events or server failures, ensuring optimal server health and performance.• Performed a full backup of critical system files to ensure an easy system restore in case of unforeseen issues.• Created performance reports tracking key metrics like CPU usage, memory utilization, disk I/O, and network traffic.• Ensured compliance with security policies throughout all stages of the deployment process, protecting sensitive data from unauthorized access. Show less

  • Deployment Engineer

    Sept 2014 - Dec 2016

  • DBA

    Oct 2013 - Sept 2014
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  VIVRI

  Dec 2016 - Jan 2018

  L2 Application Support Engineer

  • Managed escalated cases to ensure timely resolution, maintaining strong relationships with clients.• Optimized system performance through proactive monitoring, identifying potential problems before they impacted users(Web/Mobile).• Implemented workflows(Kanban) before deploying major updates or changes to production environments.• Utilized data analysis tools to uncover anomalies and suspicious patterns within sales data, preventing potential fraud attempts.• Implemented effective security measures to protect sensitive company data within the ERP system(NetSuite).• Offered assistance in implementing and developing training programs. Show less

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  Improving

  Jun 2018 - Sept 2024

  L2 Technical Support Engineer

  L2 Technical Support Engineer with over 10 years of experience troubleshooting and resolving complex issues across multi-platform applications. As a Support Engineer, I focused on collaborating directly with customers to address critical issues impacting production environments. Strong adaptability demonstrated by working effectively with various operating system environments while maintaining focus under pressure.• Delivered expert guidance on best practices and routine maintenance tasks for VMware Carbon Black App Control.• Provided support for app integration with several OS (Windows Servers, Windows Desktop, Linux, macOs).• Analyzed logs and support tickets to identify common root causes across diagnostic tools(WireShark, PROCMON, TestSSLServer, SQLite, Event Viewer, PowerShell) to resolve user issues.• Log and Track issues within CRM (Salesforce, Wolken) solution including research, customer communication, and updates as the problems are being worked.• Performed manual testing to identify, reject, and report product defects(AGILE).• Resolved critical issues on production servers in a timely manner, preventing application outages and maintaining user productivity.• Leveraged KCS to streamline the delivery of product documentation for customer inquiries.• Explained technical information in clear terms to promote better understanding for non-technical users. Show less

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  E-Core

  Nov 2024 - now

  Support Engineer