Sami Ullah Riaz

Experience

• 

  PTCL.Official

  Jul 2019 - Oct 2019

  Internships
• 

  Platinum Associates Limited

  Jan 2020 - Sept 2021

  Information Technology Support Engineer

  1. Install and configure computer hardware, software, networks, and applications.2. Continuously monitor and maintain systems and networks.3. Respond to technical support calls from other staff members or clients and communicate how to resolve issues.4. Diagnose and troubleshoot system and network problems, software faults, or hardware complications Support the roll-out of new applications.

• 

  APP IN SNAP (Private) Limited

  Sept 2021 - Sept 2023

  1. Configure and install various network devices and services (e.g., controllers, routers, switches, ISE, WLC, firewalls, load balancers, VPN, QoS).2. Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.3. Monitor performance and ensure system availability and reliability. 4. Monitor system resource utilization, trending, and capacity planning.5. Provide Level-2/3 support and troubleshooting to resolve issues.6. Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.7. Select and implement security tools, policies, and procedures in conjunction with the company’s security team.8. Liaise with vendors and other IT personnel for problem resolution. Show less

  • Senior Network Engineer

    Jan 2023 - Sept 2023

  • Network Engineer

    Jan 2022 - Dec 2022

  • Associate Network Engineer

    Sept 2021 - Dec 2021
• 

  Wateen Digital Solutions

  Sept 2023 - now

  As an Assistant Manager Network, my responsibilities include collaborating with stakeholders to define project goals, scope, and requirements for network infrastructure projects. I lead the design and development of network plans that align with business objectives, ensuring scalability and security. I manage contractors, and internal teams to ensure projects are executed efficiently and on time, from hardware/software installations to configurations and testing. Maintaining detailed documentation throughout the project lifecycle is key, including post-implementation reports. Additionally, I train IT staff and end-users to ensure smooth transitions and efficient use of network solutions.On a day-to-day basis, I oversee network monitoring to address performance issues like latency and downtime. I implement security measures, and manage vulnerability assessments to safeguard the network. I also configure, install, and maintain network equipment, ensuring it's secure and optimized. In case of incidents, I swiftly diagnose and resolve issues, keeping troubleshooting procedures up to date. Lastly, I manage vendor relationships, resolve issues, and stay informed about new technologies to keep the network at its best. Show less Project Planning: Collaborate with stakeholders to define project goals, scope, and requirements for network infrastructure projects.Network Design: Develop detailed network design plans and architecture for projects, ensuring they align with business objectives.Vendor and Resource Coordination: Select and manage external vendors, contractors, and consultants as needed for project implementation. Coordinate with internal IT teams and departments involved in the project.Implementation: Lead the implementation of network projects, including hardware and software installations, configurations, and testing. Ensure projects are executed on time and as per the design.Documentation: Maintain comprehensive documentation of project plans, changes, configurations, and post-implementation reports for future reference and troubleshooting.Training and Knowledge Transfer: Train IT staff and end-users on the newly implemented network solutions or changes to ensure a smooth transition and efficient utilization.Day-to-Day Network Operations Responsibilities:Network Monitoring: Continuously monitor network performance and troubleshoot issues, including latency, packet loss, and downtime.Security Management: Implement and manage security measures to protect the network from cyber threats and unauthorized access. Conduct regular security audits and vulnerability assessments.Configuration Management: Configure, install, and maintain network equipment, including routers, switches, firewalls, load balancers, and other networking devices.Incident Response: Quickly diagnose and resolve network issues to minimize disruption to business operations. Create and maintain troubleshooting procedures and runbooks for the team.Vendor Management: Collaborate with network equipment vendors and service providers to negotiate contracts, resolve issues, and stay informed about new technologies and updates. Show less

  • Assistant Manager Network

    Jan 2025 - now

  • Sr. Network Engineer

    Sept 2023 - Dec 2024