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Ruth Lancaster

Ruth Lancaster

Junior Business Analyst

Followers of Ruth Lancaster475 followers
location of Ruth LancasterAustralia

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  • Timeline

  • About me

    Payments | Fintech| Implementation | APIs| Service Delivery | Solution Consultant | Operation

  • Education

    • Mary Mackillop College

      -

    • University of Technology, Sydney

      2009 - 2012
      Bachelor of Science in Information Technology Busines Information Systems Management

  • Experience

    • Flexigroup Limited ("FXL")

      Jan 2011 - Sept 2011
      Junior Business Analyst

      Reporting directly to Business Analysis Team Leader, oversee stakeholder’s requirement andexpectation, relating to products and business. Responsible for producing detailed business requirements/specification documents, including conducting walkthrough meetings.

    • Kordia

      Sept 2011 - Jul 2012
      Quality Controller

      Coordinate and deliver large scale 2G and 3.5G/HSPA Quality Audit, reporting to the National Quality Manager, coordinating 2 teams of about 10 quality auditors handling about 40 sites per month.

    • RITEQ Limited

      Jul 2012 - Jan 2013
      Project Coordinator

      Coordinate with Project Manager and Consultants in order to maintain and update project schedule to provide accurate forecasting and tracking. Process timesheets and expense claims. Control and maintain client documentation and contractual agreements.

    • IRESS

      Jan 2013 - Feb 2016
      Solutions Analyst

      Providing internal and external client support. Work with clients to create tailored trading solutions and manage the implementation of new product instances. Scoping and requirements gathering for new projects. Testing and verifying changes and new functionality in product releases. Providing training to new and existing clients.

    • ITG

      Mar 2016 - Sept 2018
      Trading Support & Technical Account Manager

    • IRESS

      Oct 2018 - Jul 2019
      Account Relationship Manager (Account Executive)

    • Eze Castle Integration

      Jan 2020 - May 2021
      Customer Success Manager

      Customer Success Manager in addition to providing BAU service delivery to EMEA enterprise clients.Key Responsibilities:- Maintaining high service level of deployed teams- Escalation management of clients issues- Metric and SLA reporting and presentation to key client stakeholders- Change management

    • Worldpay

      Nov 2022 - now
      Implementation Consultant

      Ownership of the technical onboarding process of new clients from sales sign-off to Go-Live. Working cross collaborative with Sales, Product and Development across live customer accounts to identify and deliver the latest product enhancements.

  • Licenses & Certifications