Marcellas L.

Experience

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  Premier Mortgage Funding

  Jan 2004 - Jan 2006

  Secondary Market Associate

  • Managed pricing desk and banking pipelines in excess of $ 100 mil• Assisted programmers with complex loan guidelines for the automated pricing engine• Collaborated with the IT department, development and senior management for secondary market and provided Technical support• Advocated for end-user testing and problem analysis for server, desktop and IT infrastructure • Worked with a great team to support the entire broker network of over 500 branches

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  Global Lending Group

  Jan 2006 - Jan 2007

  Account Executive

  • Solicited new broker business across the country, established new strategic lending partners • created company quality control policy and assisted with license and state compliance issues• Originated and processed loans

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  Jabil

  Sept 2007 - Feb 2009

  Diagnostic Tester

  • FVT testing of RF product lines, and component level testing• FVT for CICSO, routers and switches• Root cause troubleshooting, and escalations to ME for line issues• Actively suggested operational improvements to enhance quality, improve production times a• Assisted development team with re-design of test fixtures, and process flow implementation

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  Select Staffing

  Feb 2009 - Aug 2010

  Mortgage Suspense Coordinator

  • Audited loan files for secondary market purchase• Fund/purchase loans all Pre-purchase requirements for FNMA & FMHLC • Escalated issues to the appropriate departments relating to any quality control concerns

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  Verizon Wireless

  Nov 2010 - Jun 2015

  • Provide desktop support for mobile and broadband IOS devices• Create and manage trouble tickets via Remedy Ticketing system• Validate root cause and recommend device replacement options• Router & Switch MTAS provisioning , CDMA & LTE Networks • Escalate HW & SW issues to the various vendors and manufactures • Desktop Support• Router & Switch Provisioning• Tier I troubleshooting on CDMA & LTE Networks• Maintained customer contact during escalated issues, for 100% resolution

  • Tech Expert

    Jun 2013 - Jun 2015

  • Customer Service Specialist

    Nov 2010 - Jun 2013
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  Morvbin Inc.

  Jul 2015 - Dec 2018

  Business Owner

  Duties include :HP, Dell, MS, and Oracle server install/repairResponsible for day to day operationsCircuit cut overs, turn ups, troubleshooting. and configuration of network appliancesRemote Desktop and software support Cable drops and cable certificationsPOS refresh, new installations and troubleshootingMedia player/Menu board installs and repair

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  GagiTeck Inc

  Sept 2020 - now

  CEO, Florida

  At Gagiteck Inc., we play a significant role in helping our clients with Network deployment & Optimization, End-user Management, as well as Server | POS | Kiosk and Software deployment and ongoing support. Our clients can hire us for one-off IT projects or to completely manage and maintain their computer network and “all things digital” in their office. With over 30 years of experience and expertise in IT systems for Financial, Real Estate, Retail, Medical, Education, Government and Automotive businesses, we go beyond the "norm" of IT support to help you:Grow your practiceImprove customer serviceLower costsReduce waste and inefficienciesEnhance all operational aspects of running a productive practiceFREE IT OPTIMIZATION PLAN FOR NEW PROSPECTIVE CLIENTSIf you're seeking a trusted IT partner to:Upgrade your computer networkMigrate to the cloudImplement secure backupsLower your phone billSolve any other IT problemContact us today for a FREE, no-obligation IT optimization plan! We'll meet with you to develop a customized solution that addresses your specific needs and helps you achieve your business goals.Call us at (813) 517-9479 or visit us online at www.gagiteck.com. Show less