Gail Gloudemans

Experience

• 

  Zion Township

  Jul 2001 - Jun 2016

  Served as second-in-command to an elected official in a local government human services office. Managed client service, human resources, accounting/finance, projects, contracts, licenses, marketing, programs, information technology and facility maintenance. Directed and coached program managers and administrative staff in daily operations.Accomplishments:•Constructed detailed performance standards and held regular meetings with staff members to discuss achievements and goal progress, provide coaching and guidance, and strategize development needs.•Envisioned and implemented role restructure to increase productivity and people served as well as eliminate the need for one position, ultimately saving more than $90K annually.•Increased compliance and client satisfaction through continuous quality service improvements.•Collaborated to provide a more comprehensive meal delivery program for local senior citizens resulting in a $30K savings.•Initiated and developed a comprehensive employee handbook, policies and procedures manual, and program handbooks, which increased operational efficiency and effectiveness.•Coordinated construction of new Township building.•Contracted IT personnel and guided creation of company specific database system as well as managing routine IT needs.•Developed and managed budget, including creation of a budget breakdown by line item resulting in increased fiscal responsibility.•Negotiated and maintained service contracts, including: health/dental/vision insurance, accounting, building maintenance & information technology.•Devised and implemented an audit system for internal controls to improve compliance and accuracy.•Designed marketing material and semi-annual newsletter (15,000 delivered) to support more than 20 different programs as well as oversight of website and social media initiatives.•Planned multiple community-wide educational and social events for 150+ attendees yearly.•Coordinated annual audit and certified FOIA Officer. Show less Managed and coordinated programs and services for the youth and seniors in the City of Zion within operating budget.Accomplishments:• Expanded Summer Youth Work Program from 40 to more than 100 participants without expanding the budgetary needs by partnering with county program to provide wages through federal funding.• Coordinated annual community Senior Resource Day (wellness event) for an average of 200 participants with 50 vendors offering information about local senior programs and services.• Supervised one part-time coordinator, three seasonal managers, 100 youth summer employees and 20 volunteers Show less

  • Township Manager/Director of Administration

    Jul 2005 - Jun 2016

  • Youth and Senior Services Manager

    Aug 2003 - Jul 2005

  • Administrative Assistant

    Jul 2001 - Aug 2003
• 

  WHR Group Employee Relocation

  Jun 2016 - now

  Assistant Manager Administration & Accounting | Assistant Controller

  Assist the Controller in managing the accounting and administration department. Create financial transactions and reports, oversee licensing and facility management, direct accounting and administrative staff in daily operations.Manage day-to-day accounting and administration activities and oversee A/P, A/R, supply purchasing and licensing for a corporate relocation company.• Generate report of incoming wires daily and review and distribute to accounting personnel for processing.• Review and approve supply purchases and daily expense tracking for invoicing.• Assist Controller with the audit process, month end close, bank reconciliations and borrowing base.Accomplishments:• Reduced time to reimburse client expenses by 50%.• Created new procedures for the department and revised existing procedures to increase productivity andeffectiveness.• Collaborated with IT, tested and suggested enhancements for new expense tracking software.• Implemented regular review of vendor statements to ensure prompt processing.• Coordinated timely renewals and reporting for Appraisal Management licensing.• Assist Human Resources Director in recruiting, interviewing and onboarding.• Devised and implemented payment strategy in cooperation with IT and Referrals departments to support newservice.• Participated in implementation team for new wire payment processing system, new expense tracking systemand new vendor invoicing process.• Coordinated communication to clients of outstanding invoices in an effort to reduce A/R.•Regularly communicate and build relationships with vendors and clients.•Coordinating space for 60+ employees, new hire security, computer and phone set up with IT Show less