En Qing Chong

Experience

• 

  The Coffee Bean & Tea Leaf®

  Feb 2018 - Jul 2019

  Barista

  ○ Worked closely with my team from Compass One outlet.○ Managed customer's orders and enquires on food and sales items.○ Prepared and served food and beverages.

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  Joy Waltz Academy

  Jun 2020 - Jul 2022

  Piano Instructor

  ○ Conduct group and individual lessons for students aged 3-9 at the studio and pre-schools.○ Provide weekly updates to parents on child's progress

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  UBS

  Jul 2022 - now

  Special Clients Situations Desk ○ Licensed under Monetary Authority of Singapore ○ Handle ring-fenced cases slated for bank-initiated exits ○ Handle deceased account closures ○ Execute client's payment orders / securities transfers ○ Execute client's trades for sell orders ○ Communicate with clients to facilitate their orders○ Liase with multiple internal stakeholders to facilitate client's transfers○ Prepared presentation slides with data visualisations for management reporting Show less Middle Office - Client Lifecycle Management - Functional Management / Service Integration○ Handle change requests, including forms creation/form change requests○ Liase with Switzerland Team to communicate business requirements for forms setup ○ Manage new process handlings ○ Liase with stakeholders to understand requirements of new / change in processes○ Conduct training sessions for middle office operations teams○ Carry out remediation work for sensitive country tagging / chinese name screening Show less

  • Client Account Manager (CSAT)

    May 2024 - now

  • Client Account Manager (SCSD)

    Jun 2023 - Dec 2024

  • SUPER 2022 Trainee

    Jul 2022 - May 2023