Ye Kyaw Phyo

Experience

• 

  Nawarat Computer Center

  Jun 2011 - Dec 2011

  Service Technician

  Repair computer hardware and software. Install Windows, software and antivirus. On site repair for clientsInstall CCTV, point to point wirless, network cabling. Diaganose and repair desktop and lapops.

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  CTT Computer Center

  May 2012 - Dec 2012

  Service Technician

  Identify and troubleshoot the hardware and software issuesRepairing and replacing damaged hardware. Installing and updating softwares and antivirus. Upgrading computer on both hardware and software. Configure and installing new IT equipment. Maintain incident records and its resolution. On site support and troubleshoot hardware and software problems including servers.

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  Myanmar Telecommunication & Technology Services

  Dec 2012 - Feb 2013

  Project Assistant
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  Air KBZ

  Apr 2013 - Feb 2018

  IT Administrator (Supervisor)

  ● Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption● Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection system● Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types, producing quick problem-solving solutions.● Analyzed complex project server issues and worked on large enterprise and business-critical applications.● Monitored networks and network devices to resolve technical problems quickly.● Optimized IT asset utilization, implementing an effective inventory management system.● Designed and evaluated WAN and LAN connectivity technologies.● Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.● Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.● Diagnosed and executed resolution for all network and server issues.● Resolved issues and escalated problems with knowledgeable support and quality service.● Managed system-wide operating system and software deployments, as well as related software upgrade problems.● Investigated and corrected problems with printers, copiers and other peripheral devices.● Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.● Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.● Removed malware, ransomware and other threats from laptops and desktop systems.● Configured hardware, devices and software to set up workstations for employees.● Provided Tier 1 IT support to non-technical internal users through desk side support services.● Reports to General Manager and CEO Show less

• 

  Big Byte International

  Feb 2018 - Jan 2021

  IT Manager

  ● Closely collaborated with project members to identify and quickly address problems. ● Managed network and system performance, conducting troubleshooting, security patching and maintenance. ● Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements. ● Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. ● Wrote policy, procedure and manuals governing internal IT use. ● Oversaw IT department operations and training. Conducted company-wide technology instruction, onboarding and education. ● Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs. ● Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. ● Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions. ● Implemented and managed wireless devices, multisite network infrastructure, business intelligence development and implementation. ● Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. ● Setup and managed Active Directory and infrastructure Setup and managed AWS core infrastructure (EC2, VPC, Elastic IP, VPN, AD-Connector, Route53) for migration with on-premises server. ● Designing and implementing network, infrastructure (AD and Application Servers, Development Servers, Storage, Endpoint Users) including firewall policies, access control, SSO, IPS, Encryption ● Worked with vendors to ensure adherence to SLA and integration processes between internal and external staff resources. ● Setup and managed O365 (Outlook, OneDrive, Teams, SharePoint) for users Show less

• 

  OCBC

  Mar 2021 - Feb 2025

  ● Developed comprehensive upgrade plans for telephony systems, improving communication capabilities and reducing downtime across the organization.● Drove cross-functional collaboration to streamline IT project execution, resulting in improved efficiency and reduced project delivery times across the organization.● Coordinate Risk Management, Business Continuity Planning, Backup and Disaster Recovery of all IT systems● Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible● Review and update of the IT Manual, Policies and Procedures, fostering a secure and efficient work environment for all employees● Established a culture of security awareness and compliance, resulting in a significant reduction in security incidents and improved team collaboration.● Enhanced IT Infrastructure by implementing strategic technology upgrades and streamlining system processes● Manage the procurement, upkeep and maintenance of outsourcing documentation and Branch security system.● Conduct IT related training to staff to enhance their IT and Cyber Security knowledge● Manage and liaise with vendors on hardware problems.● Conducted regular audits of hardware inventory to ensure proper asset management across the organization’s technology infrastructure● Managed life cycle replacement of hardware and software● Provide support for Avaya VOIP system.● Reduced customer support request by 50% by training staff on basic IT knowledge and self-service tutorials on their daily tasks● Liaised with vendors to ensure all CCTV, card access, SECOM security are up and always running. Show less ● Developed comprehensive upgrade plans for telephony systems, improving communication capabilities and reducing downtime across the organization.● Drove cross-functional collaboration to streamline IT project execution, resulting in improved efficiency and reduced project delivery times across the organization.● Coordinate Risk Management, Business Continuity Planning, Backup and Disaster Recovery of all IT systems● Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible● Review and update of the IT Manual, Policies and Procedures, fostering a secure and efficient work environment for all employees● Established a culture of security awareness and compliance, resulting in a significant reduction in security incidents and improved team collaboration.● Enhanced IT Infrastructure by implementing strategic technology upgrades and streamlining system processes● Manage the procurement, upkeep and maintenance of outsourcing documentation and Branch security system.● Conduct IT related training to staff to enhance their IT and Cyber Security knowledge● Manage and liaise with vendors on hardware problems.● Conducted regular audits of hardware inventory to ensure proper asset management across the organization’s technology infrastructure● Managed life cycle replacement of hardware and software● Provide support for Avaya VOIP system.● Reduced customer support request by 50% by training staff on basic IT knowledge and self-service tutorials on their daily tasks● Liaised with vendors to ensure all CCTV, card access, SECOM security are up and always running. Show less

  • Head of Information Technology

    Jan 2024 - Feb 2025

  • IT Manager

    Mar 2021 - Jul 2024