Vijay Singh

Experience

• 

  Wipro

  Aug 2017 - Jan 2019

  Tsg Engineer

  1.Installing and configuring the software, Strong Experience in Desktop OS & Hardware. 2.Office Outlook Troubleshooting, familiar with MS Office.

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  Think Exam - A Ginger Webs Company

  Mar 2019 - now

  Senior Technical Support Engineer

  A Support Engineer role isn’t just a job, it’s a lifeline to the customers. I'm at the forefront of the company and are often the first contact our customer has with the brand. I'm solving problems of our clients and making their lives less stressful. I make a difference and that’s powerful stuff.I am responsible for handling customer tickets for our premium client and maintain a tat of 24 hours.Practiced Analyst with 5.5 years+ of experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Proficient at working collaboratively to ensure timely and quality responses to service requests. Offering a proven history of success within technical Support environment, continuously surpassing goals while ensuring compliance with company standards and mission. Show less