Jack Damme

Experience

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  Bunnings

  Jul 2018 - Aug 2020

  Maintain positive customer relations by addressing problems head-on and implementing successful corrective actionsMaintain inventory and receiving operations to maintain optimal stock levels and meet expected demandsEstablishing performance goals for team members and providing feedback on methods for reaching those milestonesBoosting team efficiency by moving materials with forklifts and other equipmentOrganising racks and shelves to maintain store visual appeal to engage customers and drive continuous salesApplying security and loss prevention training toward recognizing risks and reducing store theftMentoring and developing new team members knowledge in products, selling techniques and company proceduresWorking alongside retail representatives to boost sales by enhancing product displaysOperating and closed out drawers with high accuracy to maintain balanced registers Show less *temp role*Planning and overseeing the implementation of special seasonal activities and school visits.Preparing rooms, equipment and supplies and maintaining a clean activity area to foster a welcoming environment and maximize participation.Organising fundraising events to support local community groups.Providing clear instruction to activity and program participants to deliver fun and safe workshops.Planning and coordinating in-store, local and out of town activities for both small and large groups such as schools and community groups. Show less *temp role*Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet daily demand - I managed a team of 40 people each day for the duration of the role to renovate the entire store. Additionally, I liaised with over 100 vendors and suppliers to arrange their attendance requirements.Present store renovation plans and layouts to management and merchandising stakeholders for approval.Attending daily meetings with the company manager to report the project stages ensuring clarity around each aspect of the project.Meeting strict deadlines and re-allocating resources where required to mitigate project delay.Ensuring complete compliance at project completion before handover.Collaborating with merchandising teams to plan and execute floor moves and store upgrades. Show less

  • Department Supervisor

    Jan 2015 - Aug 2020

  • Activities/Community Coordinator

    Sept 2018 - Nov 2018

  • Store Development Merchandising Coordinator

    Jul 2018 - Sept 2018
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  Jaguar Land Rover

  Nov 2018 - Jul 2019

  Prestige Car Sales Executive

  Drive retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship managementPursuing resolutions to deliver full customer satisfaction, such as tracking down hard-to-find merchandise at different locationsPursuing existing and potential customers by phone, email and text message to generate leads and close salesComplete sales contracts, purchase documentation, registration paperwork and dealership recordsMaintain in-depth knowledge of vehicles, market conditions and customer buying preferencesDemonstrate vehicles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services Show less

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  Thomas Bros Group Of Companies

  Aug 2020 - Jan 2022

  Network & Systems Administrator

  Complex hardware and software system configuration, maintenance, and monitoring (AD/DHCP/DNS servers, CRM databases, VMware vSphere environments, AVG and Malwarebytes Nebula security suites, SIP, VoIP PABX, Microsoft 365 and Azure, WLAN controllers, firewalls, and surveillance systems).Identifying and implementing new technologies to improve compliance, reliability, and overall business efficiencyLiaising with numerous dealer stakeholders and vendors (Pentana/Revolution) for the testing of new software, feature integration, and daily data importsProviding ICT technical support across the organisation (in person or remotely) to maintain smooth day-to-day operations. Show less

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  Telstra Business Technology Centre NSW Southern & Central, ACT & NSW South Coast

  Jan 2022 - now

  Oversee all compliance and quality assurance aspects related to UC & IT Project Delivery ensuring seamless execution of projects and taking the lead in delivering servicesConduct comprehensive cybersecurity audits for both internal systems and client environments, ensuring adherence to industry best practices and frameworks like the Essential Eight, to identify vulnerabilities, recommend robust mitigation strategies, and enhance overall security postureCoach and empower team members, providing positive and constructive feedback to foster their professional growth & training the team and designing new processes to enhance efficiency for the benefit of the companyActively monitor managed client systems and instruct the team to ensure smooth operation and prompt resolution of any emerging issues to minimize downtimeDevelop, implement, and manage robust policies and procedures that streamline project execution, fostering clarity, consistency, and efficient workflowsExpertly manage project scope, schedule, budget, and risks, exceeding customer expectations, achieving key performance indicators, and delivering projects on time and within budget.Craft compelling IT projects, secure network designs, and client presentations, showcasing a forward-thinking approach, strong communication skills, and ability to translate complex concepts into clear and concise messagesNavigate complex decision-making processes with confidence, overcome obstacles effectively, and anticipate potential issues proactively, ensuring project success in even the most challenging environmentsResolve customer complaints professionally and collaboratively, fostering positive relationships and achieving mutually beneficial outcomes that build trust and loyalty to retain customer businessBuild strong and collaborative relationships with vendors, expertly negotiating and managing contracts, service agreements, and invoices, ensuring cost-effectiveness and optimal service delivery Show less Overseeing managed ICT services helpdesk cloud computing platforms and applications across multiple enterprises: Azure, SharePoint, Office 365, CommTrak, Connectwise, Check Point software and SentinelOne Endpoint Security.Reacting to client cyber security incidents and investigating events to recover digital forensic evidence.Anticipating, identifying, and resolving problems affecting infrastructure systems' performance, efficiency, and availability.Providing oversight in the development, implementation, and maintenance of business policies and procedures.Project managing and identifying changes in project scope, schedule, and budget to mitigate potential risks whilst ensuring projects are delivered to meet expectations and adhere to SLAs.Designing high-level ICT solutions and advanced Cisco Meraki product configuration prior to deployment in enterprise environments.Assisting L1 and L2 helpdesk staff with more complex network and hardware issues requiring L3 escalation. Show less

  • UC & IT Project Delivery Team Leader

    Sept 2023 - now

  • IT Project Manager & Unified Communications Implementation Specialist

    Jan 2022 - Oct 2023