Daniel Lang

Experience

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  Commercial Hotel Lithgow

  Apr 2008 - Jun 2012

  Night Manager

  - Trained and supervised bar staff to deliver top-notch service and craft high-quality beverages.- Built rapport with beverage distributors to support timely inventory replenishment and favorable costs.- Controlled costs through proper inventory rotation, minimizing waste by effectively promoting and moving older products.- Empowered employees to solve operational challenges independently, and stepped in swiftly to manage escalations or conflicts.- Cultivated positive and upbeat environment focused on quality drinks and affordable bar fare.Maintained compliance with all food and beverage regulations. Show less

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  Panthers Weekly with Strawbs & Teach

  Mar 2012 - Oct 2022

  Co-Host

  - Delivered flawless broadcasts with the effective operation of control consoles and smooth transitions.- Elevated audience engagement with special series events centered on Penrith community interests.- Connected with audience members via official channels and social media platforms to explore topics and broaden public persona.- Created exceptional content, working closely with production staff to align with audience tastes.- Kept programming on track with regular station identifications, routine show closings and introductions, and frequent ad-libbing.- Informed audiences about important events and breaking new stories with polished and professional segments. Show less

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  Centrix Promotions

  Jul 2012 - May 2013

  Sales Team Lead

  - Optimized sales strategies based on weekly, monthly, and quarterly progress against annual objectives.- Led development of strategic business plan targeted around high growth initiatives.- Executed smooth promotions, coordinating teams, and merchandise to create attractive, successful displays.- Taught employees how to upsell and cross-sell items.- Identified hiring and training needs through continuous evaluations of employee performance.- Addressed customer needs and maintained high satisfaction rates through effective account management and professional communication.- Forecasted revenue and adapted strategies based on regular sales and revenue reports. Show less

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  Datacom

  May 2013 - Apr 2014

  Customer Service Representative

  - Protected customer and company information with strict use of established security procedures.- Maximized satisfaction by anticipating needs and consistently offering expert support.- Investigated and resolved customer concerns related to order inquiries and delivery tracking.- Handled customers’ advanced needs with properly escalated calls and scheduled service appointments.- Answered customer questions about policies and procedures with friendly and knowledgeable approach.- Followed up with previously assisted customers to offer additional support and check satisfaction with resolutions. Show less

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  CommInsure

  Apr 2014 - May 2017

  Case Management Specialist

  - Helped staff and managers interpret program-related local, state and federal regulations.- Aligned operations with objectives set by senior management and board of directors.- Boosted team performance through close monitoring and mentoring.- Maintained compliance by preparing accurate statements for governing agencies.- Enhanced customer satisfaction with fast, knowledgeable service.- Contributed ideas for improving work processes.

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  RealSport

  Jan 2017 - Oct 2018

  Managing Editor

  - Perform daily posting on websites with the latest updates to provide sustainability to all online visitors.- Administer work in a work-related environment to showcase individual editing talents.- Collaborate with team members across the organization to develop and implement strategies for the site’s linear and vertical growth.- Covered important topics by assigning work to established and junior staff members.- Helped develop content ideas for specific reader groups.- Prepared, rewrote, and edited copies to improve readability.- Developed stories and content ideas, considering reader and audience appeal.- Corrected errors in spelling, punctuation and syntax based on careful review of written copy. Show less

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  NSW Department of Communities and Justice

  Feb 2017 - Dec 2022

  - Provide advice and direct offenders to appropriate support programs.- Compile detailed offender profiles to assist in their assessment. - Prepare reports to Courts, State Parole Authority and other judicial bodies.- Develop, implement and monitor long and short term goals and strategies for offenders.- Provide reports and documentary to enforce community based sentencing orders.- Maintain a working relationship with external agencies.- Use interviewing techniques to assist offenders in changing their behaviour and attitudes.- Co-facilitate offender programs. Show less - Provide advice and direct offenders to appropriate support programs.- Compile detailed offender profiles to assist in their assessment.- Prepare reports to Courts, State Parole Authority and other judicial bodies.- Develop, implement and monitor long and short term goals and strategies for offenders.- Provide reports and documentary to enforce community based sentencing orders.- Maintain a working relationship with external agencies.- Use interviewing techniques to assist offenders in changing their behaviour and attitudes.- Co-facilitate offender programs. Show less

  • Acting Team Leader

    Oct 2022 - Dec 2022

  • Community Corrections Officer

    Dec 2020 - Dec 2022

  • Community Corrections Officer

    Jun 2019 - Jan 2021

  • Case Manager

    Nov 2018 - Jun 2019

  • Administrative Coordinator

    Feb 2017 - Nov 2018
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  FanSided

  Jan 2018 - Dec 2018

  Contributor

  - Wrote stories, edited photos, and created graphics for key events covered.- Planned layout and formatting of copy according to printed space.- Researched statistics and information for accuracy prior to publishing pieces.- Introduced fresh and new angles on previously reported material to update and inform readers.- Annotated stories, outlined page design, and ensured proper coverage of events.- Met editorial guidelines and fit space requirements with skilled revisions.

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  Probation and Parole Officers’ Association of New South Wales

  Nov 2020 - Jun 2023

  Vice President

  - Kept executive team on-track with skilled leadership for planning and daily operations.- Managed consistent business operations by maintaining the organization’s vision, mission, and direction.- Maintained lean, responsive business operations by staying current on competitive landscape and industry developments.- Improved organizational efficiency with clear responsibilities, policies and cross-functional procedures.- Served as liaisons between organizations, stakeholders, and outside organizations. Show less

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  Probation & Community Corrections Officers' Association of Australia Inc

  Dec 2021 - now

  President
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  NSW Department of Communities and Justice

  May 2023 - now

  • Community Corrections Officer

    Dec 2022 - now

  • Acting Team Leader

    May 2023 - Aug 2023