Nathan (Nate) Wilcox

Experience

• 

  Livebridge, Inc.

  Jul 2000 - Apr 2006

  Desktop Support

  Desktop support for the corporate staff.

• 

  Ascentium

  Apr 2006 - Mar 2008

  Desktop Engineer

  Provided 1st and 2nd tier support for a varied client base. Parsons Brinckerhoff was one of them

• 

  WSP USA

  Mar 2008 - Jul 2018

  • Provide 1st and 2nd tier hardware, software, and printer support for 85 internal clients in the Portland branch of the company• 5 hours per week providing 1st tier phone support for internal clients in other offices across the nation• Maintain databases of leased equipment, software licensing, and maintenance contracts• Data backup/restore and archiving• Maintain and upgrade 3 physical, 2 virtual Windows servers and a Hitachi NAS file serverThe separation from WSP was due to corporate leaders deciding to outsource their IT department to ATOS Show less

  • Analyst, Client Support Services

    Mar 2008 - Jul 2018

  • Systems Analyst

    Mar 2008 - Jul 2018

  • Systems Support Analyst/Engineer

    Mar 2008 - Jul 2018
• 

  Robert Half

  Sept 2018 - Feb 2019

  IT Asset Manager

  Manage inventory database and order IT equipment and software for WSP USA through Robert Half. WSP contacted me post outsourcing and asked if I could come back to be their asset manager. It's a contract position through the end of January that will become permanent.

• 

  WSP USA

  Feb 2019 - Nov 2023

  IT Technical Coordinator

  • Onsite and remote coordination of workstation or server room relocations with third-party technicians in support of office moves, renovations, or equipment relocation or replacement projects.• Facilitate the e-waste recycling process for computer hardware.• Coordinate and review office site surveys for accuracy and actionable detail.• Analyze and recommend space, power, and heat load requirements for server rooms and datacenters.• Coordinate server room make-ready for equipment replacement projects with third party vendors, construction manager and project stakeholders.• Assist with budget preparation, instructional material, and technical documentation as required. • Generate bills of material required for project delivery.• Assist and lead efforts assessing new technology solutions to support office moves• Oversee Audio-Visual installations in partnership with global standards and third-party vendors.• Facilitate datacenter access, planned outages, and shipments.• Maintain and coordinate endpoint standards to ensure desired end-user experience. • Evaluate new requirements to assist in project request process for new sites or services. Show less

• 

  WSP USA Corp.

  Aug 2023 - now

  IT Project Manager