Javier Lenzner

Experience

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  The Ritz-Carlton Hotel Company LLC

  Aug 2003 - May 2006

  Assistant Manager | 5 Star Hotel | Customer Service | Guest Satisfaction | Luxury

  As an Assistant Manager at The Ritz-Cartlon, the worlds number one luxury hotel, I played a crucial role in ensuring the smooth operation of the hotel, delivering exceptional guest experiences, and maintaining high standards of service and ambiance.Key Responsibilities:● Staff Management: Oversee and coordinate the activities of hotel staff, ensuring they provide excellent service and adhere to hotel policies.● Guest Satisfaction: Address guest inquiries and complaints promptly and effectively, ensuring a high level of guest satisfaction.● Operational Oversight: Assist in managing daily hotel operations, including front desk, housekeeping, and food and beverage services.● Budget Management: Help manage the hotel’s budget, including monitoring expenses and revenues.● Compliance: Ensure the hotel complies with all relevant hospitality laws and regulations.● Training and Development: Train and mentor staff to maintain high service standards and support their professional growth.● Event Coordination: Assist in planning and coordinating events and functions held at the hotel.Skills and Qualifications:● Leadership: Strong leadership skills to manage and motivate staff.● Communication: Excellent verbal and written communication skills.● Problem-Solving: Ability to handle and resolve issues efficiently.● Attention to Detail: Keen attention to detail to maintain high standards of service.● Customer Service: Exceptional customer service skills to enhance guest experiences.● Multitasking: Ability to manage multiple tasks and priorities simultaneously.● Technical Proficiency: Familiarity with hotel management software and systems. Show less

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  Personal Project

  Aug 2006 - Jul 2011

  Culture Researcher | Anthropological Study | Humanitarian Experience | Transformation | Ambassador

  ● After having lived in different cultures, I became interested in studying humans more profoundly, so I traveled through a total of 10 countries in South America, immersing myself in human relations● During that time I learned about different customs and lifestyles in each region, including indigenous tribes,culminating it publishing my book “Metamorfosis” sharing the most profound learnings I had about humanity.

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  Disney Cruise Line

  Jan 2012 - Aug 2012

  Assistant Manager | Food & Beverage | Customer Service

  ● Managing and guaranteeing all of Disney’s standards of quality and reputation in customer service● Organizing, evaluating and coordinating daily information about the quality of services offered, reporting from the Caribbean directly to Disney’s headquarters on shore side in the USA● Member of Disney Fantasy’s first ever Team, doing the maiden voyage from Germany to the U.S.A., with a capacity of 4.000 tourists and 1.500 crew members

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  Los Arroyos - California / EUA

  Aug 2012 - Jul 2013

  Regional Manager | Food & Beverage | Customer Service

  ● Managing three restaurants in Santa Barbara, Montecito and Camarillo Premium Outlets● Hiring, training, and supervising a total of 120 employees● Reducing considerably costs of labor and production, guaranteeing efficiency● Transforming levels of quality, ensuring customer satisfaction and gaining customer loyalty.

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  JLS Development

  Jan 2014 - Oct 2018

  CEO & Founder | Leadership Development | Coaching | Organizational Culture | Training

  ● Acting as an Executive Coach with clients in the USA, Europe and Latin America, helping them make behavioral changes to obtain epic results● Giving speeches to over 1.200 people at public and private companies about performance, leadership, emotional intelligence and resilience.

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  CBS Partners BRA

  May 2016 - Sept 2017

  Board Member | Entrepreneur | Executive Coach | Leadership | Decision Making | Vision

  ● Board Member, directly pioneering and managing the company and its strategy, leading 12 Directors, all with great expertise in multinational companies● Leading the strategy of the business and processes, selecting new coaches and facilitating training● Visited big, mid and small-size companies in São Paulo and Rio de Janeiro, delivering services such as assessments, executive coaching, workshops, and speeches.Skills: Strategic Decision-Making: Ability to make informed decisions that align with the organization’s long-term goals.Governance: Knowledge of corporate governance principles and practices.Risk Management: Identifying and mitigating risks to the organization.Regulatory Compliance: Ensuring the organization adheres to laws and regulations.Financial Management: Budgeting, financial planning, and resource allocation.Market Research: Understanding market trends and customer needs.Business Planning: Developing comprehensive business plans.Product Development: Creating and improving products and services.Leadership Development: Enhancing leadership skills in clients.Organizational Development: Improving organizational effectiveness and efficiency.Process Improvement: Streamlining processes to increase productivity. Show less

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  Grupo Kronberg

  Apr 2018 - Oct 2018

  Leadership Trainer | Executive Coach

  ● Acting as a facilitator and executive coach in leadership development programs applying a unique methodology which uses scientifically validated tools and consists of 3 pillars: Emotional Intelligence, Positive Psychology and Cognitive Neuroscience● Became internationally certified and part of Six Second’s Emotional Intelligence official representatives in Latin America● Peter Salovey, who created the Emotional Intelligence concepts in 1990, is a consultive member of the leadership team at the Kronberg Group. ● World's largest specialist on Emotional Intelligence: https://www.6seconds.org/ Show less

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  Crescimentum

  Oct 2018 - Mar 2022

  Leadership Trainer | Executive Coach | Facilitator | Sales

  ● Brazilian L&D Consultancy specialized in Leadership Trainings, Organizational Culture & Executive Coaching● The company's most special training is the “Leader of the Future” immersion, which has had over 200.000 participants in the past 17 years● Leader of the Future is an impactful 5-day program where executives learn, practice and live the world's best leadership practices● Trained over 1.000 leaders onsite during 2018 & 2019 from the following companies: Bradesco, Itaú, Banco do Brasil, Arteris, Hospital de Amor, Dasa, Norsul, Aeris, Sephora, Ame Digital, Vivara, MRV, & Grupo Fleury. Show less

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  Cegos

  Jan 2020 - Mar 2022

  Senior Consultant | Leadership | Organizational Culture | Sales | Change Management | Coaching

  In January of 2020, Cegos Group bought Brazilian L&D Consultancy Crescimentum. Founded in France in 1926, Cegos Group is a global leader in Learning & Development and a reference in Digital Corporate Education. The group is present in over 50 countries and trains 250,000 professionals every year MAIN RESPONSIBILITIES:● Instructional Designer, Trainer, Facilitator and Sales Executive acting in key in-company projects● Delivery of training in Portuguese, Spanish, English and German, being a facilitator for Cegos' largest global program: Siemens Healthineers● Pioneered the expansion of international projects that impacted leaders of clients such as: Sanofi, Dow, Bayer, Syngenta, Abbott, TKE, Renault, Jacto, Ambev, Maersk, Johnson & Johnson, Zurich & Allianz● Facilitated training for over 8.000 professionals online from March 2020 to March 2022; all levels of leadership: CEOs, VPs, directors, managers, supervisors and coordinatorsCULTURE ● Led Cultural Transformation Processes implementing my international certification at Barrett Values Centre to establish organizational change in companies like: Bayer, CHS, Sanofi, SHV Energy, Siemens Healthineers, Embraer and Renault● Cultural Assessment: Ability to evaluate and analyze an organization’s culture to identify strengths and areas for improvement● Data Analysis: Proficiency in analyzing data related to employee engagement, satisfaction, and performance to inform cultural initiatives.● Leadership Development: Experience in designing and delivering programs that develop leadership skills aligned with the desired culture.● Conflict Resolution: Skills in mediating and resolving conflicts that may arise during cultural change processes.● Facilitated training, certifying hundreds of participants in Barrett’s Culture Methodology ● As a Keynote Speaker I held a speech at CBTD, Brazilian Congress of Learning and Development, Latin America’s largest L&D Congress, receiving a Net Promoter Score of 87. Show less

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  Nubank

  Apr 2022 - Jun 2023

  LATAM Learning & Development Manager | Team Leadership | FinTech

  ● Senior member of the Leadership Team developing training solutions for Leaders across Nubank in Brazil, Mexico & Colombia, impacting directly the Performance and Culture of the company● Definition of learning strategies, taking care of governance, delivery of training, measurement of results and collecting feedback about training for continuous improvement● Development of senior leadership (including founders), middle and junior leaders● Using "The Six Disciplines of Breakthrough Learning" Methodology, I designed and delivered Nubank's first ever Diversity & Inclusion Acceleration Program in the Engineering Chapter; 46% of participants I trained got a promotion and the guidelines I created are the benchmark in every D&I project● Design, development and delivery of: Coaching Skill Sprint for senior leaders; Managers Bootcamp for Leaders; Manager's Welcome: onboarding program for all hired leaders; Manager Essentials: leadership training available to all promoted leaders● Implemented The Learning-Transfer Evaluation Model (LTEM) by Will Thalheimer, as a new way of measuring NPS, Learning Effectiveness and results● Conducted a search for America's best Coaches, interviewing and selecting 35 final coaches to serve our Senior Level Management; 10 in Brazil, 10 in Colombia, 10 in Mexico and 5 in the USA● Got internationally certified as a StrengthsFinder Coach by Gallup, facilitating individual debriefings with senior leaders and Team Buildings in Brazil, Mexico and Colombia● Delivered Nubank's first ever Internship Program● Listening Skills: Designed and executed a campaign for 8.000 Nubankers to create a more inclusive workplace. Show less

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  Greenpeace International

  Oct 2023 - now

  Global Learning & Development Manager | Leadership | Organizational Culture

  As an international and multicultural oriented Global Learning and Development Manager, I influence to the creation and delivery of learning and development programmes that align with our objectives and meet the specific training needs of units and departments across the organisation for over 700 leaders. Acting as a strategic advisor and partner to stakeholders in the Greenpeace Global Network.Responsibilities:●Leadership of a multicultural team implementing a change management process using "The 6 Disciplines of Breakthrough Learning" in Leadership Programmes honoring the principles of JEDIS (Justice, Equity, Diversity and Safety) guaranteeing true diversity in all of our cohorts ●Leadership of another multicultural team that is implementing cultural change impacting all 200+ remote workers to increase engagement and belonging ●Implemented The Learning-Transfer Evaluation Model (LTEM) to ensure efficacy of trainings and to measure how work improved as a result of training●Establish appropriate evaluation and monitoring processes to demonstrate return on learning to our stakeholders.●Instructional Design: Creating effective training programs and materials.●Learning Management Systems (LMS): Proficiency in using LMS platforms to deliver and track training.●Data Analysis: Analyzing training data to measure effectiveness and identify areas for improvement.●Project Management: Managing multiple training projects simultaneously.●E-learning Development: Designing and implementing online learning modules.●Cultural Assessment: Evaluating and understanding the existing organizational culture.●Change Management: Leading initiatives to change and improve culture.●Employee Engagement: Developing programs to increase employee engagement.●Communication: Effective communication across all levels of the organization Show less