John Dore

Experience

• 

  Colgate-Palmolive

  Nov 2004 - now

  • Leading a team responsible for CRM applications deployment and support, and defining global CRM technology strategy, focusing on programmatic marketing, first-party data activation, and privacy-compliant data sharing.• Partnering with our strategic CRM vendors to develop our technology roadmap for programmatic marketing, including technology selection, integration, rollout, and change management, while driving marketing automation capabilities to enhance user adoption and measure success through defined KPIs.• Working with our global and divisional marketing team stakeholders and our global digital organization to support their business goals for CRM expansion. • Coordinate POCs with software vendors to evaluate new technologies, enabling further expansion into new markets and channels, lead technical resource planning, and estimate project efforts to support scoping, pricing, and SOW negotiations for both internal and external staff augmentation.• Design & Implementation of governance controls for emerging technologies within the Digital Marketing category to ensure compliance with GDPR, CCPA, and consumer marketing consent management. Show less • Led a team supporting Colgate-Palmolive's C-Suite Executives and Board of Directors with all their technology needs. • Managed all IT infrastructure and services for the company's corporate headquarters in NYC and all sales office locations throughout the US and Canada. • Responsible for all IT infrastructure maintenance and upgrades, ensuring seamless operations across multiple locations.• Implemented innovative solutions to enhance global IT infrastructure and optimize workplace technologies.• Part of an award-winning cross-category task force responsible for providing employees with the most effective tools and guidance for working remotely during the pandemic, along with managing all technology aspects of our return to the office.• Managed vendor relationships to ensure timely delivery of IT services and solutions. Show less • Managed global standards implementation for infrastructure projects, ensuring compliance and effectiveness.• Conducted regular internal audits and assessments to ensure adherence to our Global IT Compliance standards.• Developed and implemented training programs to educate staff on compliance requirements.• Evaluated 3rd party tools to help identify opportunities to improve our processes, ensuring we were staying abreast of industry standards.• Led a task force to define global standards and support processes in our manufacturing operations. Show less • Led implementation of governance tools including SAP GRC Access Enforcer, and SAP Firefighter to ensure SOX compliance for the Euro Africa region.• Developed and implemented IT governance policies to ensure compliance with regulations.• Managed risk assessments and identified potential security vulnerabilities within IT systems across the Euro Africa region.• Collaborated with cross-functional teams to implement governance standards and best practices within their applications.• Responsible for ongoing IT compliance and remediation across all functions and applications for all internal and external IT Audits conducted, working with application owners on remediating any findings promptly and reporting status updates to senior management. Show less • SAP Basis performance and reliability monitoring and SAP Security management. • Implementation of governance tools to maintain Windows patching and infrastructure security (WSUS, Symantec).• Management of Windows Active Directory rollout across EA region.• Responded to security incidents, performed root cause analysis, and implemented corrective actions.• Collaborated with cross-functional teams to ensure compliance with industry standards and best practices.• Conducted security audits and vulnerability assessments to identify and mitigate risks. Show less

  • Director, IT Data Excellence - Program Data Strategy

    Aug 2024 - now

  • Director of Information Technology, Digital Marketing

    Sept 2021 - Oct 2024

  • Senior IT Manager, Global IT Workplace Solutions

    Jul 2019 - Aug 2021

  • IT Manager, Euro Africa region, Marketing & Analytics Tech.

    Jul 2018 - Jul 2019

  • IT Manager, Global Infrastructure Standards & Compliance

    Feb 2016 - Jun 2018

  • IT Manager, Global Infrastructure Development

    Apr 2015 - Feb 2016

  • IT Business Process Analyst, Mobile Development

    Mar 2012 - Apr 2015

  • EDI / SAP Netweaver analyst, Global IT team Euro Africa region

    Oct 2010 - Mar 2012

  • IT Governance Analyst

    Jan 2008 - Sept 2010

  • Infrastructure & SAP Security Analyst

    Nov 2004 - Dec 2007