Deep Enrich
Matthew Tracy
Front Desk Staff
335 followers
Miami-Fort Lauderdale Area
Connect with Matthew Tracy to Send Message
Connect
Connect with Matthew Tracy to Send Message
ConnectTimeline
About me
IT Desktop Support Specialist
Education
South Miami Senior High School
2016 - 2020High School Diploma none
Florida International University
2022 - 2024Bachelor's degree Digital Communication and Media/Multimedia 3.0Activities and Societies: Currently Attending FIU for a Digital Communications Major with The Hopes of Doing a master's in psychology after my 4 Year Degree in Communications
Miami Dade College
2020 - 2022Associate of Arts - AA Communication and Media Studies 3.0
Experience
Hilton
Mar 2021 - Jun 2021Front Desk Staff
Corsair
May 2021 - May 2024Quality Assurance Technician
Dec 2022 - May 2024Production Support/Repair Specialist
Aug 2022 - Dec 2022Computer Assembly Technician
May 2021 - Aug 2022
DYOPATH
Oct 2024 - nowHelp Desk Analyst Level 2ServiceNow Ticket Management: Monitor, update, and resolve incoming ServiceNow tickets, ensuring timely and efficient solutions for end-users.Laptop Provisioning & Configuration: Provision new laptops for employees by installing required software and configuring settings to align with company standards.Troubleshooting & Support: Diagnose and resolve hardware, software, and networking issues on laptops, ensuring quick resolutions and minimal disruption to user productivity.End-User Assistance: Provide clear, effective communication and support to Royal Caribbean employees, offering solutions for technical problems and escalating issues when necessary.Documentation & Reporting: Maintain accurate records of IT issues, solutions, and ticket resolutions to ensure up-to-date documentation for future reference. Show less
Licenses & Certifications
- View certificate
Color for Design and Art
LinkedInJul 2021
- View certificate
Learning Graphic Design: Things Every Designer Should Know
LinkedInJun 2021 
Adobe Photoshop CS5
AdobeAdobe Photoshop CS5
Adobe
Recommendations
Jer japeth yu
Systems Monitoring EngineerPhilippines
Ramya murugesh
Data analyst | Python | SQL | Postgre SQL| Power BI | Excel | DAX|Machine Learning| Scikit learn | M...Coimbatore, Tamil Nadu, India
Mario alberto becerra celia
Ejecutivo en Desarrollo de NegociosBarranquilla, Atlántico, Colombia
Nijal patel
Aspiring Blockchain, Cloud, and Web Developer | Eager to Learn and Innovate in the Tech WorldAhmedabad, Gujarat, India
Vyacheslav polyakov
Financial DirectorRussia
Helal uddin
Zonal Manager at Zass Telecom Limited & Zass Global LimitedBangladesh
Amol sawkar
Sr. Software Engineer at LTIPune, Maharashtra, India
Luis canales
Mag. in AdministrationPeru
Serena pucello
🤖💬 Conversational AI ConsultantRome, Latium, Italy
Ana maria w. vilches
Real Estate Agent at Lumena Realty LLCAustin, Texas, United States
Olle andersson
Product development consultant at SIGMA Industry Development ABStockholm, Stockholm County, Sweden
Cleverson pelc fernandes
KreditorenbuchhalterBielefeld, North Rhine-Westphalia, Germany
Raj david
Logistics ManagerGampaha District, Western Province, Sri Lanka
Ziad almandoh
Technical Manager with a Passion for Digital Marketing and Team Growth | Creating Content That Conne...El Mansoura, Ad Daqahliyah, Egypt
Shauna d.
Customer Success MACRA Specialist at Graphium HealthDallas-Fort Worth Metroplex
Adalberto parra
Ingeniero de proyecto | Analista Power BI | Analista de datos | Excel | Investigador | InnovadorChile
Alexis leonel bernabé
Brand Manager & DesignerArgentina
Afzalkhan nazeer
Cathodic protection Engineer / NACE CP 2Saudi Arabia
Federica cioly
Studente presso Università degli Studi di CagliariCagliari, Sardinia, Italy
Shreya chakraborty
Enterprise platform Marketing & Strategy | CognizantUttar Pradesh, India
...