Nancy Feela

Experience

• 

  Deluxe Corporation

  Jan 1988 - Dec 2017

  PRODUCT INFORMATION SPECIALISTA member of the Product Information Management Team acting as a Business Partner in the Financial Services & Small Business Services Product Development Process. Responsible for product setup and maintenance across multiple channels and systems bringing new products to market, performing quality product data testing and troubleshooting product data issues impacting customer order fulfillment.DESIGN SERVICES OPERATIONS SPECIALIST Developed and maintained relationships and communication with critical internal and external business partners to drive efficiencies and process improvements within specific Design Service’s initiatives, collaborating with subject matter experts to ensure training facilitation and documentation align with program goals and corporate points of view. Show less • Authored and maintained standard operating procedures for building product data utilizing various applications referenced by the Product Team and Industrial Design Engineers• Developed and maintained thorough, unambiguous training documentation relating to the launching of new products and services, allowing designers to achieve Internal accuracy of 1.10% above goal • Research, write and facilitate training courses as required by business upgrades• XSL (eXtensible Stylesheet Language) GUI training manual related to a home grown design tool• Software (CorelDraw ver. 3, 7, 9, 12, 14, Suitcase, CS3, Documentum, Citrix/Comet, CAL Database)• Established and constructed the process for the secure handling of customer non public information to meet the requirements of the Deluxe Information Risk Management Team• Documented ANSI guidelines referred to by artists for check composition in compliance with the Check Payment Systems Association Show less • Strong analytical skills and problem-solving skills providing expertise in pre-press and production methods• Ability to lead and drive change throughout a program or initiative• Manage relationships and communication with critical business partners (internal and external) including members of the Product Team, Industrial Design Engineers, Value Stream Owners, Business Analysts, Sales Team Leads, Account Managers, Process Analysts, Deluxe Legal Counsel, Manufacturing, IT, TCS, Consultants, Trainers, Financial Institutions, USPS, Outside Suppliers• Coordinate and manage details related to Fulfillment & Design Services associated with successfully launching and supporting Deluxe products. Includes working with outside vendors, examine product templates and provide feedback and suggestions• Learn, test, and offer solutions to enhance/fix software applications• Responsible for transitioning design work from Colorado Springs Design Center into the Victoria Design Center successfully consolidating services and design platform. Resulting in the reduction of 28 FTEs Show less • Partnered in development of in-house design tool used to create a graphical representation of stylesheet data• IDE partner in XSL creation for 200+ platelays for Invitations• Design Services business lead in handling of electronic signatures• Co-project leader of the Implementation Guidance Team Vision 2000 project in reducing the number of design applications needed to compose customers art• Successfully transitioned 4 teams of design professionals from CFS/BSINET order capture & design workflow system to the Comet order capture & design workflow process• Managed multiple projects and deadlinesLEAN Projects:• XSL tool Creation: 54% reduction in workflow steps. Operated at 13 steps reduced to 7• Migrated Delforms to Comet: 33% increase in internally produced orders, 13% reduction in processing steps, 3-day reduction order processing, reduced composition systems used from 5 to 3• Migrated Training Materials to SharePoint: Supports paperless documentation, 33% reduction of files stored on network in Shoreview and 19% in Groton• Dual Monitors: Increased artist productivity by 10% within 6 months usage Show less • Accuracy Coordinator; identified trends, provided weekly performance feedback to individuals, as well as monthly, quarterly and yearly accuracy results internal and external• Collaborated with Groton Design Services aligning two design teams into one cross-site functional team. • Optimizes customer satisfaction by identifying opportunities for improved employee performance• Strategic partner in the development of a virtual work environment using SharePoint, WebEx & TAKT time• Developed positive relationships among a team of 32 cross functional employees Show less

  • Product Information Specialist

    Sept 1988 - Dec 2017

  • Technical Writer

    Jan 1988 - Jan 2017

  • Business Partner

    Jan 1988 - Jan 2017

  • Project Management

    Jan 1988 - Jan 2017

  • Training Specialist

    Jan 1988 - Jan 2017

  • Leadership

    Jan 1988 - Jan 2017
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  American Council of the Blind Inc

  Mar 2018 - now

  Administrative Assistant