Joseph Randy P.

Experience

• 

  Philippine Long Distance Telephone Company

  Apr 1993 - Dec 1998

  System Software Specialist (Programmer)

  1. Develop and design program applications necessary for the automation of loading of database records for switching and support systems – oss.2. Develop migration tools for database migrations due to system upgrades.3. Implement disaster recovery procedures in case of data corruptions and media errors.4. Monitor and troubleshoot support system error messages.5. Develop PC based applications to cater to the needs of the Network Support Sector. (report generator, system tools for automation of redundant tasks, database applications, etc.)6. Design operational support procedures and system routines to ensure availability of maintained equipments.7. IT support for networking needs (lan, wan)8. Served as system and database administrator Show less

• 

  Philippine Long Distance Telephone Company

  Jan 2000 - Dec 2004

  TAC level 1 For Intelligent Network - Siemens Product1. Serve as Head of Software Acceptance Team for Siemens Intelligent Network project for PLDT company, including Y2K testing.2. Played a major role in the simplification and loading of Billing and Tariff Matrices for Prepaid Card Service.3. Served as Software and License Administrator.4. Made a client- server application using Visual Foxpro 6 for processing raw data for call process details. This served as a HelpDesk Tool for Customer Care.5. Attended foreign trainings by Siemens University in Germany and Austria. Show less 1. Develop, design and implemented marketing strategies for the voice product category.2. Spearhead cross-functional teams in the development and implementation of new corporateproducts and services.3. Evaluate and decide on the product positioning strategies under the product category.4. Monitor competitor moves and market reaction to competing products and services.5. Identify business opportunities for each product develop for immediate and long range competitive strategies.6. Develop pricing strategies in coordination with finance..7. Evaluate product performance and initiate product improvements to meet the changing market needs.8. Manage conferencing products and total network integration services for PLDT Corporate Customers. Show less

  • TAC Specialist

    Jan 1999 - Dec 2004

  • Product Specialist

    Jan 2000 - May 2002
• 

  Alcatel-Lucent

  Jan 2005 - Aug 2014

  Intelligent Network "IN" Engineer Serving Telecom New Zealand. Primary function it to serve as Level 2/3 technical support engineer for mobile application team.Responsibilities include:1. Respond and resolve callouts within the time frames specified by SLAs conditions.2. Provide operational support covering general system health checks, preventive maintenance and problem resolution.3. Resolve assigned problem management cases in time frames specified by SLAs conditions.4. Assist 3rd party vendors in troubleshooting and resolution of software and hardware faults related to the Alcatel-Lucent IN systems5. Complete Telecom planned network activity in time and handover services to NOC in optimal running condition.6. Provide or update preplans for new or existing NOC alarms7. Develop and update relevant technical documents and procedures on time, 8. Approve Permit to Work (PTW) by reviewing/ creating implementation plans and method of procedures for any schedule network activity.9. Deployment of Upgrades and Maintenance Release Packages.10. Updates to the IN Support Knowledge Base via Sharepoint11. General Maintenance and services support for the following network elements: • 1440 USDS (SDHLR)• 5110 SMSC release 11.1• 8950 AAA• 9259 OTAF• Accuris AccuROAM Solution for cdma roamer, as well as GSM/UMTS sponsored/bilateral roaming• Cisco 7500 Series• Cisco 7600 Series• MiLife Application Server- middleware for SMSC• WIG – Wireless Internet Gateway• eCS – Enhanced Control Server (Lucent VPN solution mobile extension dialing)• eMRS – Enhanced multimedia resource server (Lucent)- ring tones• eSM – Enhance system manager (Lucent) – gui based management• eServ – Prepaid platform system by third party EServeGlobal (USMS/UAS)• Broadsoft - System Administration, Network Translation and Routing• Sigos Roaming and Geoprobe/Iris Tools• Small Cells 2.4 OAM and Troubleshooting• Ericsson MSP - Multi Service Proxy• Ericsson UDC Boot Camp (LTE) Show less GENERAL RESPONSIBILITY: Served as a technical support engineer for Intelligent Networks and Value Added Services.1. Maintenance of the following Network Elements: - ALCATEL IN PREPAID SYSTEM INCLUDES SMP, SDP, SRP AND SCP. (PPS Solution)2. In charge of escalation process to Platform Support (L3)based in Sydney Australia for issues cant be resolved locally.3. Reports Administration for accounts, voucher and services statistics.4. System and database monitoring and fine tuning and administration5. In charge of system upgrades thru maintenance releases.and patches6. Served as first line defense TAC Level 1 (For Sun Cellular Networks Only - Philippines)• CMG Logica SMSC messaging system (Short Message Service Center)• CMG Logica MMSC (Multi Media Message Center)• CMG Logica PMC (Primary Charging Proxy)• NEXTENSO Wap Gateway• NEXTENSO Charging Proxy• ALCATEL voicemail services platform• MOBILE Kiosk System Show less

  • Intelligent Networks Engineer

    Mar 2008 - Aug 2014

  • Intelligent Networks and Value Added Services Engineer

    Jan 2005 - Feb 2008
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  Spark New Zealand

  Aug 2014 - now

  Intelligent Network Engineer - Support Engineer

  Operational Support and Maintenance of Mobile Core Network for LTE/UMTS. This includes the following:- Ericsson UDC (OSS-RC, HLR,HSS,CUDB)- Ericsson IMS (vAFG, vUPG, IPW-AAA)- Multi-Server Proxy by Ericsson - SMSC and Wireless Internet Gateway by TCS- AAA and Small Cells by Lucent- Mobile VPN and VOIP by Broadsoft- Roaming Server Services by Accuris, - HSITP 7600 by Cisco, MACH7-iSTP- Mach7 - Virtual ISTP- Real Time Billing Platform (OCNCC) by Oracle (formerly EServeGlobal)- Equipment Identity Register by Gemalto SIMM- SMS to Paging, Email to Paging and SMPP to TNPP messaging by Omega-LX- AAA 8960 by Lucent, AAA by FreeRadius ( September 2017)- Cell Broadcast Centre by One2Many ( October 2017) Show less