AMOS MISOI

Experience

• 

  Kenya Data Networks

  Aug 2009 - Mar 2011

  Sales Adminstrator

   Implementing projects Scheduling and coordinating site surveys Scheduling and coordinating fibre and microwave installation Schedule and coordinating site commissioning by quality assurance team and integration by engineering department. Co-ordinating and managing projects Booking/Raising mapping tickets for new circuits and amended circuits Billing clients

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  Liquid Telecom

  Apr 2011 - now

  Duties & Responsibilities: -Network Integration-Configure and install new IP/MPLS/SDH/microwave/Access Wire line network Core, Metro access and backbone equipment.b)Customer Integrationi. Service integration for new clients. ii. Installing and configuring routers, switches and firewalls; following industry standardsiii.Review implemented solution and commissioning of service. Network Supporti.Test new and recovered network equipment before deployment.ii Provide accurate survey reports for project executions and discuss technical involvement.b)Customer Supporti.Offering 24/7 end-user onsite technical support; identifying and correcting.ii.Verify service by testing circuits, end-user equipment and alarms; identifying, correcting and advising the customeriii.Provide detailed RFOs, for both the internal customers and clientNetwork Quality Managementi.Participate in and/or monitor the Civil, Mechanical and electrical (CME) Installation by contractors and ensure they follow specifications and standards.iii.Carry out circuit acceptance tests (E1, Ethernet) using testers.iv.Conduct Site Audit and Inspection on completion of installationv.Generate documentation of implemented site(s), Prepare site Acceptance schedule and coordinate with both quality and field operations team for the acceptance of newly installed or upgraded network sites and associated transmission equipment.Customer Quality Managementi.Ensure customer installations are done to standard according to LTK standards.ii.Commission and ensure acceptance of services by clients.Network Optimizationa)Network Services-Conduct pre-requisites for network optimization of ‘Fiber Ring closures, and install modules or equipment in new or existing core or Backbone sites to necessitate network resiliency.-Coordinate with planning for capacity upgrades..-Assess the impact of an upgrade or equipment and suggest Rollback plans in case of a failure of such an operation. Show less 24/7 Onsite Support• Available to offer end-user onsite technical support; identifying, correcting, or escalating problems to relevant departments• Verify service by testing circuits, end-user equipment and alarms; identifying, correcting and advising the customerService Integrations• Plans for solution implementation by studying customer orders, technical pre-sells documents, and technical specifications; gathering equipment, tools, assessing customer’s IT infrastructure status and agreeing with the customer on implementation plan. • Establishes data networks by installing and configuring routers, switches and firewalls; following industry standards; coordination with NOC and Sales Admin• Review implemented solution and commissioning of service based on agreed benchmarks with the customer Handling of Trouble Tickets• Acknowledging of escalated cases from tier 1 support and resolving them• Update of the tickets with action donePreparation of Detailed RFOs• Providing detailed technical description of the fault noted• Providing corrective action taken to resolve fault• Providing recommendations and actions taken, to avoid future recurrence of the sameAttending Service Review Meetings with Clients• Provide service improvement measures for customer services• Provide availability statistics to customers on their current services• Providing technical recommendations for service improvement to client services• Advice customers regarding product’s proper use and address specific user issues at siteAttending sales meetings• Capturing customers’ requirements • Advise customer and sales team on available solution options based on requirementsDocumentation• Pre-implementation - Verify existing documentation or document customer’s setup before changes• Post-implementation - Document changes made on the customer’s setup and share the document with the entire team including tier 1 support Show less

  • Infrastructure and Customer Integration Engineer - Western Region

    Jul 2016 - now

  • Regional Service Integration & Support Engineer - Western Kenya

    Apr 2011 - Jun 2016